Background-checked Technicians
Background-checked Technicians | Emergency Plumbing | Plumbing | Cumberland Gap
When a burst pipe, overflowing water heater, or stubborn clog throws your Cumberland Gap home into chaos, you don’t have time to wonder who’s coming to the rescue. HEP’s background-checked technicians arrive fast, fully equipped, and ready to tackle everything from pinpoint leak detection to complete fixture replacements. Each plumber is rigorously vetted, insured, and trained to deliver courteous service that puts your family’s safety first—day or night.
Our crew lives in the same neighborhoods we serve, so we treat every call like it’s happening in our own homes. That local pride, paired with 24/7 availability, means you can count on HEP for reliable emergency plumbing when minutes matter most. We clean up after ourselves, explain repairs in plain language, and back every job with industry-leading warranties—restoring comfort and peace of mind before the water even has time to cool.
FAQs
How fast can a background-checked technician get to my Cumberland Gap home in an emergency?
Because we keep a rotating crew on call 24/7, our average arrival time anywhere within the Cumberland Gap city limits or a 20-mile radius is 45 minutes or less. The dispatcher immediately locates the closest certified plumber using GPS and sends you a text with the technician’s name, photo, and real-time ETA so you know exactly who is coming and when.
What types of plumbing emergencies do you handle?
Our emergency team is equipped to tackle burst or frozen pipes, gas or water line leaks, overflowing toilets, major drain clogs, sump-pump failures, water-heater breakdowns, sewer back-ups, and severe fixture leaks. If the situation threatens property damage, health, or basic sanitation, we consider it an emergency and will respond—day or night. About the only jobs we do not take on after hours are non-urgent remodel projects or routine water-quality tests, which can be scheduled during normal business hours.
Are your technicians properly licensed, bonded, and insured for work in Tennessee, Kentucky, and Virginia?
Yes. Every field technician holds a current state plumbing license (TN LLE or BC-A, KY Journeyman/Master, and VA Class C or higher, depending on the territory served). We maintain full general-liability and workers-compensation coverage, and a $10,000 surety bond for your protection. Copies of licenses and insurance certificates are available on request or can be viewed from the technician’s mobile ID badge when they arrive.
Will I know the cost before repairs start, and are there extra fees for nights, weekends, or holidays?
Transparency is built into our process. After diagnosing the problem, the technician presents a flat-rate price from our standardized menu so you see the exact cost—including parts, labor, and any after-hours surcharge—before you sign off. If you decline the work, you’ll only owe the modest service-call fee quoted by dispatch. We never add surprise charges once the job is underway.
How do you make sure the technician who shows up is safe and trustworthy?
Every employee goes through a multi-step screening that includes a national criminal background check, driving-record review, and drug testing prior to hire and randomly each year. Technicians wear company-branded uniforms, carry electronic ID badges that you can scan with a smartphone for instant verification, and arrive in GPS-tracked service vans. For added peace of mind, we email or text you the technician’s photo and credentials before arrival.
What should I do while waiting for the emergency plumber to arrive?
1) If water is spraying or a pipe has burst, shut off the home’s main water valve (usually near the meter or where the main line enters the house). 2) Turn off the water heater’s gas or electricity if a leak involves that appliance. 3) Open faucets at the lowest level of the house to drain residual water and relieve pressure. 4) Move valuables out of wet areas and place towels or buckets to catch drips. 5) Do not use electrical devices in flooded zones. Finally, keep your phone close; our dispatcher may call to walk you through additional safety steps until the technician arrives.