Preventive Maintenance Agreements
Preventive Maintenance Agreements | Commercial Plumbing | Plumbing | Cumberland Gap
Stay ahead of leaks, clogs, and surprise shutdowns with HEP’s preventive maintenance agreements, designed specifically for businesses in Cumberland Gap. Our certified technicians perform scheduled inspections, precision tune-ups, and on-the-spot repairs that keep water flowing and costs under control. From restaurants and rental complexes to healthcare facilities, we tailor each plan to your building’s usage patterns, age, and compliance requirements—so you can focus on customers, not callbacks.
By choosing HEP for your commercial plumbing needs, you gain priority service, documented performance reports, and predictable budgeting that eliminates emergency guesswork. Our team uses smart diagnostics to spot hidden corrosion, inefficient fixtures, and code issues before they disrupt operations, extending the life of your entire system. Protect your investment, preserve your reputation, and enjoy true peace of mind—one maintenance visit at a time.
FAQs
What is a preventive maintenance agreement (PMA) for commercial plumbing?
A preventive maintenance agreement is a customized service contract that schedules routine inspections and tune-ups for all of your facility’s plumbing assets—water heaters, backflow devices, booster pumps, drains, and supply lines—before problems arise. Instead of calling only when something breaks, you lock in regular visits from our licensed commercial plumbers, detailed condition reports, and proactive repairs, which lowers emergency downtime and extends equipment life.
Why should a Cumberland Gap business invest in a plumbing PMA rather than handle issues as they occur?
Cumberland Gap’s hard-water conditions and seasonal freeze-thaw cycles are tough on commercial plumbing. A PMA helps you stay ahead of mineral buildup, gasket fatigue, and pipe expansion that can cause leaks or shutdowns. The planned approach minimizes costly service disruptions, keeps you in compliance with Tennessee codes and health-department regulations, and typically reduces your annual plumbing spend by 15–25 % compared with purely reactive repairs.
What specific services are included in your commercial PMA packages?
Our agreements are tiered, but every package includes: (1) quarterly or semi-annual full-system inspections; (2) water heater flushing and anode-rod checks; (3) backflow preventer testing and certification; (4) dye-testing of toilets and traps for hidden leaks; (5) hydro-jetting of high-use drains; (6) pressure testing of supply lines and valves; and (7) a written digital report with photos and recommendations. Higher tiers add thermal imaging, potable-water quality testing, and 24/7 remote leak monitoring.
How often will your technicians visit our building, and can schedules be customized?
Visit frequency is based on building size, occupancy level, and the criticality of your plumbing systems. Restaurants and medical facilities often choose monthly or bi-monthly service, while offices opt for quarterly. We create a calendar that fits your operating hours—early mornings, evenings, or weekends—so there is little or no disruption to staff or customers. If your needs change, we can revise the schedule at any time without penalty.
Does a PMA give us priority service and discounts on parts or emergency calls?
Yes. PMA customers receive first-in-line dispatch for any emergency, even during peak periods or holidays. Labor for covered preventive tasks is included, and any non-covered repairs are billed at a preferred rate—typically 10 % to 15 % below our standard commercial pricing. Replacement parts and new equipment come with extended manufacturer warranties when installed under an active agreement.
How do we get a quote or enroll in a preventive maintenance agreement?
Simply call our Cumberland Gap office at (423) 555-0134 or fill out the online PMA request form. We’ll schedule a no-cost walkthrough to inventory your plumbing systems and discuss pain points. Within 48 hours you’ll receive a written proposal outlining service frequency, scope, and flat annual pricing. Once approved, we set the first maintenance visit, assign your dedicated account technician, and activate your client portal for real-time service records and reminders.