Satisfaction Guarantee
Satisfaction Guarantee | Toilet Upgrades and Replacements | Plumbing | Crossville
When a leaky, outdated commode is spoiling the comfort of your Crossville home, HEP makes the fix easy with our satisfaction-guaranteed toilet upgrades and replacements. From eco-friendly, low-flow models that trim your water bill to comfort-height units that add accessibility, our licensed plumbers handle every step with precision. We arrive on time, protect your floors, haul away the old fixture, and test every connection before we leaveâbacking the work with a written guarantee that says if youâre not happy, weâll make it right.
Homeowners across Cumberland County trust HEP because we combine small-town courtesy with big-league expertise. Whether you need a rapid replacement after an unexpected crack or want to modernize the entire bathroom, youâll get transparent pricing, 24/7 emergency availability, and fixtures from brands weâd install in our own homes. Upgrade once, enjoy worry-free flushing for years, and rest easy knowing HEP stands behind your new throne.
FAQs
What does your 100 % Satisfaction Guarantee cover for toilet upgrades and replacements?
Our guarantee promises that youâll be completely happy with every aspect of the serviceâfrom the initial estimate to the final flush. If any workmanship issue arises within one year, we return at no charge to make it right. If a manufacturerâs defect is discovered, we handle the warranty claim and labor. Should the new toilet fail to perform as promised, we will repair, replace, or refund the installation feeâyour choiceâso you never pay twice for the same problem.
How long does a typical toilet replacement take in Crossville?
Most standard replacements are completed in 2â3 hours. That timeline includes shutting off the water, draining and removing the old unit, inspecting and cleaning the flange, installing a new wax or rubber seal, setting the new toilet, reconnecting the supply line, testing for leaks, and hauling away the old fixture. Complex jobsâsuch as moving the flange, repairing sub-floor rot, or converting from a two-piece to a one-piece toiletâcan extend the visit to half a day, but weâll let you know the exact time frame before any work begins.
Can you help me choose a water-efficient toilet that meets Tennessee code requirements?
Absolutely. We stay current with state and local plumbing codes as well as EPA WaterSense standards. During your free in-home estimate, we measure the rough-in distance, discuss bowl height and shape, and present efficiency options (1.28 gpf, dual-flush, pressure-assist, etc.). Weâll also let you know about Cumberland County utility rebates for WaterSense-labeled toilets and estimate your annual water savings so you can make an informed decision.
Will you remove and dispose of my old toilet?
Yes. Hauling and eco-friendly disposal are included in every replacement package. We drain the old tank to prevent spills, wrap the porcelain to protect your floors, and transport it to a local recycling facility that crushes the ceramic for road-base material. You never have to lift a finger or pay extra dump fees.
How much does a toilet upgrade or replacement usually cost, and do you provide upfront pricing?
For most homes in Crossville, a basic replacement with a standard WaterSense two-piece toilet starts around $475 installed. Comfort-height, skirted, or one-piece models range from $600 to $950. Premium smart toilets with bidet functions can exceed $2,000. After inspecting your current setup, we give a written, flat-rate quote that includes the fixture, parts, labor, tax, haul-away, and our one-year workmanship warrantyâno surprise add-ons when the job is done.
Do you offer financing or coupons for toilet upgrades, and are there any local rebates available?
Yes. We partner with Synchrony to offer 0 % APR financing for 6 or 12 months on purchases over $500 (subject to credit approval). Seasonal couponsâusually $50 off installationâare posted on our website and in the Upper Cumberland Home Guide. In addition, Crossville-Cumberland Utility District currently provides a $50 bill credit for replacing a 3.5 gpf or larger toilet with a WaterSense model; we handle the paperwork so you receive the rebate without extra hassle.