Emergency Service
Emergency Service | Tank Water Heater | Plumbing | Cowan
When your trusty tank water heater decides to quit in the middle of a Cowan night, HEP’s emergency plumbing team is already on the move. Our certified technicians arrive fast, fully stocked, and ready to diagnose leaks, failed heating elements, or burst relief valves on the spot. We know every minute without hot water feels like an hour, so we combine rapid response with transparent pricing and workmanship warranties that let you breathe easy again.
From temporary bypass solutions that get you through the night to complete, code-compliant replacements before breakfast, we handle every crisis with the same care we’d give our own homes. Call HEP any time—24/7, weekends, or holidays—and watch how quickly hot showers return and worries disappear.
FAQs
What should I do first if my tank water heater starts leaking in Cowan?
Turn off the water supply valve located on the cold-water line above the tank, then switch off the power source—either the circuit breaker for an electric unit or the gas shut-off valve for a gas model. Once the water and power are safely isolated, call our 24/7 emergency line. Our licensed Cowan plumbers will guide you by phone on any additional safety steps and dispatch a technician immediately.
How quickly can your emergency plumbers arrive at my Cowan property?
Because we have teams on standby within the Upper North Shore, our average response time to Cowan is 60 minutes or less. We prioritise no-hot-water and active leak situations, dispatching the closest available plumber with a fully stocked service vehicle so most tank repairs can be completed in a single visit.
Do you service all brands and models of tank water heaters?
Yes. Our technicians are trained and equipped to diagnose and repair all major Australian and international brands, including Rheem, Rinnai, Dux, Vulcan, AquaMAX, Thermann and Bosch. We carry common replacement parts—thermostats, elements, T&P valves, anode rods and gaskets—so we can restore hot water quickly regardless of tank size or age.
How do I know whether to repair or replace my existing water heater?
During the call-out we perform a full condition assessment: age of the unit, extent of corrosion, anode status, energy efficiency and repair cost. If the tank is under 8–10 years old and the cylinder is intact, a repair is usually economical. For units older than 10–12 years or those with internal tank leaks, replacement is recommended for safety and lower running costs. We provide on-the-spot quotes for both options so you can make an informed decision.
Are your emergency services really available 24/7, including weekends and public holidays?
Absolutely. Hot-water failures don’t wait for business hours, so our Cowan emergency hotline operates 24 hours a day, 365 days a year. Whether it’s midnight on a Sunday or Christmas morning, a licensed plumber will answer your call, give immediate advice and head to your property without any after-hours surcharge.
What costs should I expect for an emergency tank water heater repair in Cowan?
We charge a transparent call-out fee that covers travel and the on-site inspection. After diagnosing the problem, the plumber will present a fixed-price quote for labour and any required parts before work begins. Typical repairs—such as element or thermostat replacement—range from $180 to $450. If you decide to install a new water heater, the call-out fee is credited toward the installation cost. All pricing is upfront, with no hidden weekend or holiday penalties.