Emergency Service
Emergency Service | Plumbing | Cosby
When a burst pipe turns your Cosby cabin into an indoor pool, HEP’s round-the-clock team rushes in with lights blazing and toolboxes ready. Our certified pros arrive fast, diagnose the chaos in minutes, and deploy everything from high-capacity pumps to precision leak detectors, restoring order while protecting your floors, walls, and peace of mind. We carry the critical parts on our trucks, so most fixes are finished in a single visit—no waiting, no worries, just reliable plumbing expertise exactly when you need it most.
Whether it’s a midnight water-heater failure, a stubborn sewer backup, or an icy winter line break, your emergency becomes our top priority the moment you call. We’re local, we’re seasoned, and we stand behind every repair with transparent pricing and a satisfaction guarantee because Cosby neighbors deserve nothing less. When seconds count, trust HEP to turn disaster into relief—24 hours a day, every day.
FAQs
Are your emergency plumbing services in Cosby available 24/7?
Yes. Our team operates around the clock—365 days a year, including weekends and bank holidays—so you can call us any time, day or night. A live dispatcher will take your details and immediately route the nearest on-call engineer to your address.
How quickly can you reach my property in Cosby during an emergency?
Because our engineers are locally based, our average response time to homes and businesses in Cosby is 30–60 minutes. Severe weather, traffic, or multiple simultaneous emergencies can occasionally extend this window, but you will always receive an accurate ETA and real-time updates until the engineer arrives.
What types of plumbing emergencies do you handle?
We cover virtually every urgent plumbing situation, including burst pipes, major leaks, blocked drains or toilets, loss of water pressure, faulty or leaking water heaters, overflowing cisterns, broken stopcocks, and sewage backups. If you’re unsure whether your issue is an emergency, call us—our staff will help you assess the risk and decide on the next steps.
How much will an emergency call-out cost?
We charge a transparent, fixed call-out fee that covers the engineer’s attendance and initial diagnosis. After the assessment, you’ll receive a clear quotation for any parts and labour required. There are no hidden extras: night, weekend, and holiday rates are published in advance, and we obtain your approval before any work begins.
What should I do while waiting for the plumber to arrive?
First, turn off your main water supply using the stopcock (usually located under the kitchen sink or where the service pipe enters your property). If the leak is near an appliance, shut off any isolation valves as well. Switch off electricity in affected areas if water is spreading near sockets or wiring. Move valuables away from the leak, place towels or buckets to contain water, and avoid using blocked fixtures. Our dispatcher will guide you through any other safety steps specific to your situation.
Are your plumbers qualified, insured, and DBS-checked?
Absolutely. All engineers hold Level 2 or 3 NVQ plumbing qualifications (or equivalent), are fully insured with public liability cover of at least £5 million, and undergo regular DBS (Disclosure and Barring Service) checks. We also adhere to Water Regulations and UK industry standards, giving you complete peace of mind during every emergency call-out.