Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Copperhill
When a pipe bursts in the middle of the night or your water heater decides to quit at dawn, you need more than a wrench—you need HEP’s licensed technicians. Born and bred in Copperhill, our crew arrives fast, fully stocked, and ready to tackle any emergency plumbing crisis with skill that’s been honed over decades. We diagnose on the spot, give you clear pricing before the first turn of the spanner, and treat your home as carefully as we treat our own.
From stubborn clogs and leaking fixtures to sewer backups and gas line scares, every technician on our team is state-certified, insured, and equipped with advanced detection tools. We’re on-call 24/7, empower you with preventive tips before we leave, and back our work with rock-solid guarantees—so you can get back to hot showers, clean dishes, and peace of mind in no time.
FAQs
What makes your technicians "licensed plumbers" in Copperhill?
Every plumber we dispatch holds a current Tennessee state plumbing license, has completed a minimum of 4 years of apprenticeship training, and undergoes annual continuing-education courses. We also carry full liability and workers’-comp insurance, so you’re protected while we work on your Copperhill property.
What counts as a plumbing emergency and how fast can you get here?
Burst or leaking pipes, sewer backups, no-hot-water situations, overflowing toilets, or gas-line leaks all qualify as emergencies. Because we keep technicians on call in the Copperhill area, our average response time is 45–60 minutes, day or night.
Are your emergency services truly 24/7, and is there an extra fee for nights or weekends?
Yes—our dispatch center answers calls 24 hours a day, 365 days a year. We do charge a modest after-hours diagnostic fee, but all repair pricing is flat-rate and quoted upfront before any work begins, so there are no surprise costs.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, shut off the main water valve (usually located where the supply line enters your home) and open a faucet at the lowest level to drain residual water. For water-heater issues, switch the unit to the OFF position. If you suspect a gas leak, evacuate immediately and call 911 before calling us.
Do you guarantee your emergency repairs and replacement parts?
Absolutely. All workmanship is backed by a 1-year labor warranty, and we install only manufacturer-authorized parts that carry their own warranties (usually 1–5 years). If a repair we performed fails within the warranty period, we’ll fix it at no additional cost.
How can I prevent future plumbing emergencies in my Copperhill home?
Schedule an annual whole-house plumbing inspection, insulate exposed pipes before winter, avoid chemical drain cleaners, and install water-pressure regulators and leak-detection sensors. We offer a preventive maintenance plan that includes yearly inspections and priority scheduling to reduce the likelihood of surprise breakdowns.