- HEP Plumbing
- Sewage Backups

Sewage Backups
Sewage Backups | Main Line Issues | Plumbing | Cookeville
When murky water bubbles up through your floor drains or toilets, it’s more than an inconvenience—it’s a health hazard that can shut your Cookeville home or business down in minutes. These sudden backups are usually warning signs of hidden main line issues deep beneath your property, from tree-root intrusions to collapsed or aging pipes. You deserve fast answers and lasting solutions before the next flush turns into a flood.
That’s where HEP steps in. Our licensed, local technicians arrive with advanced camera inspection tools, powerful hydro-jetting equipment, and the know-how to diagnose and clear blockages without tearing up your yard. We pride ourselves on transparent, upfront pricing, 24/7 emergency response, and a workmanship guarantee that keeps your drains running and your day on track. Call or click today, and let HEP restore the flow—so you can get back to enjoying life in Cookeville, worry-free.
FAQs
What are the most common causes of sewage backups in Cookeville homes?
In Cookeville, we see backups most often from three sources: (1) tree-root intrusion through old clay or cast-iron pipes, (2) grease, wipes, and other non-flushables that build up inside the line, and (3) pipe deterioration or collapse due to age or ground movement. Heavy rain can also overwhelm the city’s combined sewer system, forcing wastewater back into private laterals.
How can I tell if my main sewer line is clogged or broken?
Warning signs include multiple fixtures draining slowly at the same time, gurgling sounds in toilets, water appearing around floor drains, or foul odors coming from tubs and showers. If you run a washing machine or dishwasher and water backs up elsewhere in the house, that’s a strong indicator the main line—not just an individual branch—is affected.
What should I do immediately when sewage starts backing up?
First, stop running any water and shut off electricity to affected areas if standing water is present. Keep family members and pets away—sewage contains harmful bacteria. Call a licensed plumber who offers 24/7 emergency service; waiting can worsen property damage. If the backup may be related to the city’s main, also contact Cookeville Water & Sewer Department so they can inspect their side of the line.
How do plumbers diagnose the exact location and cause of a main line problem?
We begin with a rooter machine or hydro-jetter to open enough flow for inspection. Then we feed a high-resolution sewer camera through a cleanout or pulled toilet to view the entire pipe length in real time. The camera head has a radio transmitter, so we can pinpoint the depth and location from above using an electronic locator—minimizing guessing, digging, and repair costs.
Will my homeowner’s insurance cover the cost of repairing a sewer line backup?
Standard homeowner policies usually exclude damage caused by water that enters from outside or backflows through sewers. However, most insurers offer an inexpensive “water backup and sump overflow” rider that can cover cleanup, repairs, and even pipe replacement. Check your policy or talk to your agent now—before a backup occurs—to confirm coverage levels and deductibles.
How can I prevent future sewer backups in my Cookeville property?
Have your main line professionally inspected and cleaned every 18–24 months; hydro-jetting removes stubborn grease and roots before they form blockages. Never flush wipes, paper towels, or feminine products—even those labeled "flushable." Dispose of cooking grease in a sealed container, not down the drain. If roots are a recurring issue, consider trenchless pipe lining or replacement with PVC. Installing a backwater valve can also stop city main surcharges from entering your home during heavy storms.