Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Cookeville
When a burst pipe or backed-up drain threatens to flood your Cookeville home, HEP’s satisfaction guarantee kicks in instantly. Our licensed, background-checked specialists answer the call 24/7, arriving with fully stocked trucks and decades of know-how to stop damage in its tracks. Because we stand behind every repair with transparent pricing and a rock-solid promise—“Happy You’ll Be or the Service Is Free”—you never gamble on comfort or safety.
From midnight leaks to holiday-weekend clogs, our emergency plumbing team restores your water flow fast and leaves your space cleaner than we found it. We treat neighbors like family, explaining options clearly, honoring your budget, and following up to be sure you’re thrilled with the results. When time is critical, trust the Cookeville pros who guarantee peace of mind along with flawless pipes.
FAQs
What types of plumbing situations qualify as an emergency in Cookeville?
Any issue that threatens your safety, property, or access to clean water is considered an emergency. This includes burst pipes, major leaks, sewage backups, overflowing toilets, water heater failures, and gas line problems. If shutting off the main valve does not stop the problem, or you worry about water damage or health hazards, call us immediately. Our 24/7 dispatch team will quickly assess the urgency and send a licensed technician to your location.
How fast can your emergency plumbers reach my home or business in Cookeville?
Because we exclusively serve Cookeville and the surrounding Putnam County area, our on-call technicians typically arrive within 60 minutes of your call—often faster if you are inside city limits. We use GPS-enabled vans and keep real-time traffic information to choose the quickest route. During widespread weather events or at peak demand, arrival times may vary, but you will always receive an accurate ETA from our dispatcher and live updates until your plumber is on-site.
What does your 100 % Satisfaction Guarantee cover?
Our Satisfaction Guarantee means that we stand behind both our workmanship and the materials we provide. If you are not completely satisfied with the repair, installation, or interaction with our team, notify us within 30 days. We will return at no extra charge to address the issue, make additional adjustments, or offer a full refund for the labor portion of the job if the problem cannot be resolved to your standards. This guarantee applies to all emergency and scheduled services alike.
Are parts and labor both included under your guarantee?
Yes. Labor is guaranteed for one year on emergency repairs, and manufacturer warranties apply to any new parts or fixtures we install. If a part fails within its warranty period due to a defect or improper installation, we will supply and install the replacement at no cost to you. Routine maintenance neglect, misuse, or third-party tampering are excluded, but we will always explain any limitations before beginning work.
Do you charge extra for nights, weekends, or holidays?
We never levy hidden fees or mileage surcharges. Emergency service outside regular business hours (5 p.m.–8 a.m.), on weekends, or on major holidays is subject to a flat emergency dispatch fee that we quote up front before any work begins. Once on-site, you will receive a written estimate that outlines all labor rates, parts prices, and potential options so you can make an informed decision without surprise costs.
How do I request emergency service or take advantage of the satisfaction guarantee?
For immediate assistance, call our 24-hour hotline at the number shown at the top of this page—calls ring directly to our local dispatcher, not a third-party center. You can also submit the online “Emergency Request” form, which alerts the on-call technician within minutes. To invoke the Satisfaction Guarantee after a completed job, phone the same line or email [email protected] with your invoice number and a brief description of the concern. Our service manager will contact you within one business day to schedule a corrective visit or arrange reimbursement.