Emergency Service
Emergency Service | Plumbing | Collegedale
When a pipe bursts at 2 AM or the water heater decides to quit minutes before guests arrive, Collegedale homeowners turn to HEP for fast, reliable plumbing help. Our certified technicians are on‐call 24/7, arriving with fully stocked trucks and the experience to pinpoint problems in minutes, not hours. From sudden leaks to stubborn clogs, we restore comfort and safety before bigger headaches set in.
HEP pairs small‐town courtesy with cutting‐edge solutions, offering upfront pricing and a workmanship guarantee that lets you breathe easy long after the repair is done. Whether you’re in a historic bungalow near The Commons or a new build on the outskirts of town, our team treats every job—and every customer—with the urgency an emergency deserves. Save our number now, and let Collegedale’s trusted plumbing experts handle the rest.
FAQs
How quickly can your emergency plumbers reach my home or business in Collegedale?
Because our technicians are on rotating 24/7 standby throughout Hamilton County, we can usually arrive anywhere in Collegedale within 60 minutes of your call—often sooner. Our dispatch system immediately routes the closest fully stocked service truck to your address so we can begin diagnosing and repairing the issue without delay.
What types of plumbing emergencies do you handle?
We’re equipped to resolve virtually any urgent plumbing problem, including burst or frozen pipes, sewer line backups, overflowing toilets, major leaks, failed water heaters, sump pump breakdowns, gas line leaks, and severe drain clogs. Our trucks carry commercial-grade jetters, camera inspection equipment, pipe-repair materials, and replacement fixtures so we can complete most jobs in a single visit.
Are your emergency plumbing services available 24/7, even on holidays?
Yes. Plumbing disasters don’t wait for business hours, so neither do we. Our team answers calls day and night, weekends and holidays, with no answering service or voicemail runaround. When you call, you’ll speak directly with a live Collegedale-area dispatcher who can send help immediately.
How much will an emergency plumbing call cost?
We charge a modest flat emergency dispatch fee to cover the after-hours response, then provide an upfront, fixed-price quote for the repair after we diagnose the problem on-site. There are no hidden charges, and we won’t begin work until you approve the price. Senior, military, and first-responder discounts apply even for emergency service.
What should I do while waiting for the plumber to arrive?
If safe to do so, shut off the home’s main water valve (usually located near the water meter or where the main line enters the house) to prevent further flooding. For gas leaks, open windows, extinguish open flames, and leave the building before calling 911 and our emergency line. Avoid using chemical drain cleaners—they can worsen clogs and create a hazard for our technicians.
Are your plumbers licensed, insured, and backed by any guarantees?
Absolutely. Every technician holds a Tennessee journeyman or master plumbing license, has undergone background screening, and carries full liability and workers’ compensation insurance. All emergency repairs are covered by a one-year parts and labor warranty, and we also honor manufacturer warranties on any fixtures or appliances we install.