Water Heater
Water Heater | Emergency Plumbing | Plumbing | Collegedale
When hot water stops flowing in your Collegedale home, minutes feel like hours. That’s why HEP’s certified technicians arrive fast, fully stocked, and ready to repair or replace any water heater brand on the spot—often in a single visit. We diagnose everything from leaking tanks to faulty thermostats, explain your options in plain language, and back our work with honest, upfront pricing so there are zero surprises.
Whether it’s a midnight leak, a weekend shower that runs ice-cold, or a sudden pressure drop, our emergency plumbing team is on call 24/7 to restore your comfort. From gas, electric, and tankless units to code-compliant installations and preventive maintenance, HEP handles every detail with the craftsmanship and courtesy your neighbors have trusted for decades.
FAQs
What counts as a water-heater emergency and when should I call an emergency plumber in Collegedale?
Any situation that puts people or property at immediate risk is considered an emergency. Common examples include a leaking tank or pipe that is flooding the room, a failed pressure-relief valve releasing scalding water or steam, no hot water in winter when pipes can freeze, a rotten-egg (gas) odor around a gas heater, or electrical sparking at the appliance. If you notice any of these, shut off the water supply valve and gas or electrical breaker if it is safe to do so, then call our 24-hour emergency line right away.
How fast can your emergency plumbing team reach me in Collegedale, and are there extra after-hours fees?
Because we keep a rotating on-call crew in Collegedale, our average arrival time is 60–90 minutes anywhere within city limits and surrounding Hamilton County. There is a modest after-hours dispatch fee that covers travel and first-hour diagnostics; you will be told the exact amount when you call so there are no surprises. All repair or replacement costs are quoted up-front and approved by you before we begin work.
Is there anything I can do safely before the plumber arrives to limit water damage or danger?
Yes. 1) Turn the water-heater shut-off valve clockwise to stop incoming water. 2) Switch the gas control to “OFF” on gas models or flip the circuit-breaker to “OFF” for electric units. 3) If a leak is present, place towels or a shallow pan to channel water to a floor drain. 4) Do NOT attempt to tighten gas fittings, open the combustion chamber, or drain the tank if the water is scalding—leave that to the professionals. 5) Ventilate the area if you smell gas and evacuate the building until help arrives.
Do you repair and replace both gas and electric water heaters, and what brands do you handle?
Absolutely. Our licensed plumbers are trained on all residential and light-commercial models, including conventional tank, high-efficiency, tankless/on-demand, and hybrid heat-pump units. We service Rheem, AO Smith, Bradford White, Rinnai, Navien, State, Whirlpool, and other major brands. Stocked service vans carry universal parts—thermocouples, elements, thermostats, anode rods, T&P valves—so most repairs are completed in a single visit.
If my heater is beyond repair, can you install a new one the same day, and will it meet local code?
In most cases yes. We maintain an inventory of the most common 40-, 50-, and 75-gallon tanks plus popular tankless units at our nearby warehouse. Same-day replacements include haul-away of the old unit, new dielectric unions, sediment trap (for gas), expansion tank if required by Hamilton County code, and a permit pulled with the city of Collegedale. All work is inspected and comes with a manufacturer’s warranty plus our one-year labor guarantee.
How can I prevent future water-heater emergencies and what maintenance schedule do you recommend?
1) Drain and flush the tank at least once a year to remove sediment that overheats and cracks the liner. 2) Inspect and replace the anode rod every 2–3 years to slow corrosion. 3) Test the temperature-pressure (T&P) relief valve annually. 4) Keep the thermostat at 120 °F to minimize scalding risk and energy waste. 5) Install a leak-detection sensor with automatic shut-off for extra peace of mind. We offer an affordable annual maintenance plan that covers all of these services and extends the manufacturer warranty.