Sewage Back-up
Sewage Back-up | Emergency Plumbing | Plumbing | Collegedale
When raw sewage starts bubbling up through your drains, every minute feels like an hour. HEP’s seasoned technicians arrive fast in Collegedale, armed with video inspection gear, commercial-grade augers, and powerful extraction pumps to stop the overflow at its source. We locate the blockage, clear it, and disinfect the affected areas so your home is safe, sanitary, and odor-free—often in the time it takes other crews just to return a call. Because backup issues can hide deeper structural problems, we also provide a free follow-up camera sweep to be sure your line is truly clean and your peace of mind is fully restored.
Whether the culprit is invasive tree roots, a collapsed pipe, or last night’s “flushable” wipes, our 24/7 emergency plumbing team is ready to tackle the mess—no overtime fees, no surprises. From Collegedale’s historic cottages to its newest builds, HEP protects your property with licensed pros, transparent pricing, and workmanship guarantees that flow as smoothly as your newly cleared lines. Don’t wait for sewage to rewrite tomorrow’s to-do list; call HEP and get life back on track tonight.
FAQs
What should I do first if I discover a sewage back-up in my Collegedale home?
Immediately turn off the main water supply to stop additional wastewater from entering the system, keep people and pets out of the affected area, and shut off electricity to any rooms where water levels are rising. Then call our 24/7 emergency line. While you wait for our technician, open windows for ventilation and avoid using toilets, sinks, or appliances that drain into the plumbing.
Why do sewage back-ups happen in Collegedale?
The most common causes we see locally include tree-root intrusion into older clay or cast-iron sewer lines, heavy rains that overload the city’s sanitary system, grease or hygiene products flushed down drains, and collapsed or offset pipes due to shifting East Tennessee soils. Our video inspection equipment pinpoints the exact cause so we can recommend the right repair.
How quickly can your emergency plumber arrive in Collegedale?
Because we’re based less than 15 minutes from downtown Collegedale, a certified plumber is typically on site within 60 minutes of your call—day or night, weekends and holidays included. Our trucks are fully stocked for immediate extraction, line clearing, and disinfection so most clean-ups start the moment we arrive.
Is a sewage back-up dangerous to my health?
Yes. Raw sewage can contain bacteria (E. coli, Salmonella), viruses (Hepatitis A, Norovirus), and parasites that cause serious illness. Inhaling aerosolized droplets or contacting contaminated surfaces can lead to infection. We use commercial pumps, EPA-registered disinfectants, and personal protective equipment to remove hazards safely and restore indoor air quality.
Will my homeowners insurance cover sewage back-up damage?
Standard policies often exclude sewer back-ups unless you added a separate endorsement. We recommend checking your declaration page or speaking with your agent. If you do have coverage, we document all damage, provide moisture-mapping reports, and bill your insurer directly to minimize out-of-pocket costs.
How can I prevent future sewer back-ups?
Schedule annual drain camera inspections, install a backwater valve and floor-drain plugs, never pour fats, oils, or grease down the sink, dispose of wipes and sanitary products in the trash, and trim or remove trees whose roots threaten lateral lines. We can set up a maintenance plan that includes hydro-jetting to keep lines clear year-round in Collegedale’s clay-rich soil conditions.