Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Collegedale
When a pipe bursts at midnight or your water heater quits on a holiday weekend, you need the calm confidence that only HEP’s licensed technicians bring. Our team lives and works right here in Collegedale, so we’re already on the road when you call. Armed with fully stocked trucks, advanced leak-detection gear, and decades of collective know-how, we arrive quickly, diagnose accurately, and fix the problem the first time—without surprise fees or upsells.
From sewer backups to overflowing fixtures, our 24/7 emergency plumbing service restores comfort fast and treats your home with the respect it deserves. We back every repair with transparent pricing and HEP’s industry-leading satisfaction guarantee, so you can breathe easy and get back to what matters most. Dial us any time and discover why neighbors across Collegedale trust HEP for calm in the chaos.
FAQs
What types of situations are considered a plumbing emergency in Collegedale?
A plumbing emergency is any issue that risks immediate water damage, health hazards, or service interruption. Common examples include burst or frozen pipes, major leaks, overflowing toilets, sewer line backups, gas line leaks, failed water heaters flooding the area, and sudden loss of water supply. If the problem threatens your property or safety, call us right away—24/7.
Are your emergency plumbing technicians licensed and insured?
Yes. Every technician we dispatch is fully licensed by the State of Tennessee, bonded, and carries comprehensive liability insurance. This ensures all work meets local building codes in Collegedale and that you’re protected against accidental damage or on-site injuries.
How fast can you reach my home or business during an emergency?
Because we have a dedicated on-call team in Collegedale, our average response time is 60 minutes or less. When you call, our dispatcher pinpoints the nearest available technician using GPS and mobilizes them immediately with a fully stocked service vehicle.
What should I do while waiting for the emergency plumber to arrive?
If it’s safe, locate your main water shut-off valve—usually near the water meter or where the main line enters—and turn it clockwise to stop the flow. For smaller fixture leaks, close the individual supply valve beneath the sink or toilet. Shut off electricity to any area affected by water to avoid shock, and place towels or buckets to minimize damage. Avoid using chemical drain cleaners, as they can worsen blockages or harm pipes.
Do emergency services cost more after hours or on holidays?
We maintain transparent, upfront pricing. While emergency calls outside regular business hours do include a modest after-hours fee to cover overtime labor, you’ll receive a flat quote before any work begins. There are no surprise charges, and we always seek your approval first.
Can you handle both residential and commercial emergency plumbing needs in Collegedale?
Absolutely. Our licensed plumbers are trained and equipped for single-family homes, apartments, restaurants, offices, medical facilities, and industrial sites. We stock a wide inventory of parts—commercial-grade water heaters, backflow preventers, large-diameter pipe fittings—so we can resolve most emergencies in one visit, regardless of property type.