Emergency Service
Emergency Service | Tank Water Heater | Plumbing | Coalmont
When your showers run cold and time is ticking, Coalmont trusts HEP’s emergency service plumbing team to arrive fast, diagnose the issue, and restore comfort—day or night. Our licensed pros come fully stocked to repair leaks, replace elements, or install a brand-new tank water heater, all while respecting your home and your schedule.
From burst pipes to rusty tanks, we tackle every hot-water crisis with transparent pricing and a satisfaction guarantee. Call HEP, and discover why neighbors rely on our friendly experts for safe, efficient solutions that keep the hot water flowing and the stress far away.
FAQs
What should I do immediately if my tank water heater starts leaking in Coalmont?
1. Turn off the water: Locate the cold-water shut-off valve (usually above the heater) and turn it clockwise. 2. Cut the power or gas: For an electric unit, switch off the breaker; for gas, turn the gas control knob to the "OFF" position. 3. Drain if safe: Attach a garden hose to the drain valve at the bottom of the tank and run it to a floor drain or outside. 4. Clear the area: Move belongings to prevent water damage and keep pets/children away. 5. Call us 24/7: Our Coalmont emergency line is staffed around the clock, and we’ll dispatch a licensed plumber immediately. Acting quickly limits water damage, reduces the chance of scalding, and helps our technician diagnose the issue faster.
How fast can your emergency plumbers reach my home or business in Coalmont?
Because we have on-call plumbers stationed in Grundy County, our average arrival time inside Coalmont city limits is 45–60 minutes. Homes in surrounding mountain or rural areas are typically reached within 60–90 minutes, weather and road conditions permitting. We dispatch the moment your call is received, track our trucks via GPS, and keep you updated by text or phone so you always know when help is coming.
Are your technicians qualified to service both gas and electric tank water heaters?
Yes. Every emergency plumber on our team holds a current Tennessee state plumbing license, carries gas-fitter certification, and receives annual factory training on the major tank water heater brands (Rheem, A.O. Smith, Bradford White, State, and others). We arrive prepared to handle gas control valves, thermocouples, pilot assemblies, heating elements, thermostats, and anode rods. Moreover, we follow all TDEC (Tennessee Department of Environment and Conservation) codes and local Coalmont permitting requirements.
How can I tell if my tank water heater problem is an emergency or just routine maintenance?
Call for emergency service when you notice any of these signs: • Active leaking or pooling water • No hot water at all • Rotten-egg or natural gas odor around the unit • Electrical burning smell or tripped breaker that will not reset • Scalding-hot water or temperature fluctuations • Loud banging, popping, or hissing noises indicating severe sediment buildup or pressure issues If you only have lukewarm water, minor sediment noise, or need a yearly flush, that’s usually scheduled maintenance. When in doubt, call us—we provide free phone assessments 24/7.
Do you carry replacement parts or new water heaters on your truck during emergency calls?
Yes. Our service vehicles are stocked with the most common repair parts: heating elements, thermostats, gas pilot assemblies, pressure-relief valves, drain valves, flex connections, and dielectric unions. We also keep a limited inventory of 40- and 50-gallon gas and electric tank heaters at our Coalmont warehouse. If your unit is beyond repair, we can often swap it the same visit, haul away the old tank, and secure any needed permits before we leave.
How much will an emergency tank water heater repair cost, and do you offer financing?
We charge a flat diagnostic fee that covers travel and a full system evaluation—no hidden after-hours fees. Once we identify the problem, you receive an upfront, written price before work starts. Typical emergency repairs range from $175–$650. If a full replacement is needed, standard 40- or 50-gallon installations usually run $1,100–$1,900, depending on fuel type, code upgrades, and venting. We partner with two financing providers that offer same-day approval for repairs or replacements over $500, with terms from 6 to 36 months. We also accept all major credit cards and can supply documentation for homeowner’s insurance claims when water damage is involved.