Water Heater
Water Heater | Emergency Plumbing | Plumbing | Coalmont
When your water heater quits on a frosty Coalmont morning, you don’t have time to scroll through endless options—you need HEP. Our licensed technicians arrive fast, diagnose accurately, and have fully stocked trucks that let us repair or replace most units on the spot. From failed heating elements to sudden leaks flooding the basement, we combine precision workmanship with upfront pricing so you can get back to life’s warmer moments without unpleasant surprises.
HEP’s round-the-clock emergency plumbing response means you’re never left shivering in the dark. Call us any hour, any day, and we’ll bring dependable service, genuine replacement parts, and the friendly, small-town courtesy Coalmont homeowners deserve.
FAQs
What situations count as a water-heater emergency and how fast can you reach me in Coalmont?
Any condition that threatens property damage, safety, or loss of hot water is treated as an emergency—examples include a burst tank, scalding-hot water coming from taps, gas smells near the heater, electrical burning odors, or water flooding around the unit. Our on-call technicians are stationed within the Sequatchie Valley and can usually be at any Coalmont address in 45–60 minutes, 24 hours a day, 7 days a week, including holidays.
Do you handle both tankless and conventional storage water heaters during emergency calls?
Yes. Our plumbers are factory-trained to diagnose and repair all major brands of gas, electric, propane, hybrid heat-pump, and tankless water heaters. We carry common replacement parts—thermocouples, elements, pressure-relief valves, igniters, control boards, and mixing valves—on our service trucks so most emergencies can be resolved in a single visit, regardless of the heater type.
Water is pouring out of my heater—what should I do until help arrives?
1) Turn off the power: for electric units, switch off the breaker labeled “water heater.” For gas models, rotate the gas shut-off valve to the OFF position. 2) Close the cold-water supply valve located on the pipe entering the top of the tank to stop incoming water. 3) If safe, attach a garden hose to the drain valve at the bottom of the tank and direct water to a floor drain or outside. 4) Clear the area of valuables and plug in a wet/dry vacuum if flooding is extensive. 5) Do not open or disassemble anything else—wait for our licensed technician, who will confirm the source and ensure the unit is depressurized safely.
Are emergency repairs covered under the manufacturer’s warranty or my homeowners insurance?
Most manufacturer warranties cover internal parts that fail prematurely but do not pay for after-hours labor or damage caused by the leak. Homeowners insurance often covers resulting water damage to floors and walls but rarely the cost to repair or replace the heater itself. We provide detailed invoices and photos so you can file any applicable claims, and we’ll let you know up front if a part is still under warranty to minimize your out-of-pocket expense.
If my water heater is beyond repair, can you replace it immediately, even at night or on the weekend?
In many cases, yes. We keep the most common 40-, 50-, and 80-gallon electric and gas models, plus several tankless units, in our local warehouse. If the technician determines a replacement is necessary, we can pull a permit electronically, deliver the new heater, install it to code, haul away the old unit, and restore hot water usually within the same emergency visit. Financing options and extended warranties are available even after regular business hours.
What preventive steps can Coalmont homeowners take to avoid future water-heater emergencies?
• Flush the tank or acid-descale a tankless unit once a year to remove sediment and mineral buildup common in our limestone-heavy water. • Test the temperature-pressure relief (TPR) valve every six months. • Set the thermostat to 120 °F to prevent scalding and reduce stress on the tank. • Install a leak-detection sensor with automatic shut-off; we can add one during any visit. • Schedule an annual professional inspection—our plumbers check anode rods, gas pressures, venting, and electrical connections, often spotting problems months before they turn into emergencies.