Emergency Hotline
Emergency Hotline | Plumbing | Clinton
When a burst pipe starts raining on your kitchen floor at 2 a.m., you don’t have time to scroll through search results—you need help now. HEP’s emergency hotline connects you instantly with certified technicians who know Clinton’s homes and infrastructure inside out. One call dispatches a fully stocked truck, GPS-tracked and on the road 24/7, so the right parts and the right skills arrive together to stop the damage in its tracks.
From overflowing water heaters to frozen lines that crack during our Tennessee cold snaps, every minute counts. That’s why our team answers within rings, quotes transparent pricing before work begins, and backs each repair with the HEP Happiness Guarantee. Keep our number on the fridge, because when crisis strikes, HEP turns panic into peace of mind—and restores your plumbing faster than you thought possible.
FAQs
What qualifies as a plumbing emergency that I should call the hotline for?
Call our Clinton emergency hotline any time you face issues that pose an immediate risk to your property or safety—burst or frozen pipes, major leaks, sewage backups, overflowing toilets, no water pressure, gas or water heater leaks, and any plumbing problem that could cause flooding or sanitary hazards. If you are unsure, err on the side of caution and call; our dispatcher will help determine urgency.
How fast can an emergency plumber reach my home or business in Clinton?
We maintain on-call technicians 24/7 within Clinton and the surrounding suburbs. Average arrival time inside city limits is 30–45 minutes after your call, depending on weather and traffic. For outlying areas we aim for under 60 minutes. Our dispatcher will give you a live ETA and keep you updated until the plumber arrives.
What should I do while waiting for the plumber to arrive?
1. Shut off the main water supply (usually near the water meter) or the nearest fixture valve to stop flow. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Open faucets at lower levels to drain residual water and relieve pressure. 4. Contain leaks with buckets or towels to limit damage. 5. Do NOT use chemical drain cleaners—they can worsen pipe damage and create hazards. 6. Keep children and pets away from the affected area. If you need guidance, stay on the line with our hotline operator.
How much will an emergency plumbing visit cost?
Emergency service has a fixed dispatch fee that covers after-hours mobilization and the initial on-site assessment. Once the technician diagnoses the problem, you’ll receive an upfront, flat-rate quote that includes labor, parts, and any required permits. We don’t start work until you approve the price. Weekend, holiday, or overnight calls carry no hidden surcharges beyond the published dispatch fee. We accept major credit cards, checks, and have financing options for larger repairs.
Do you guarantee your emergency repair work?
Yes. All emergency repairs come with the same warranty as our scheduled services: 1-year labor guarantee and manufacturer warranties on parts (usually 1–5 years). If the repaired section fails under normal usage within the warranty period, we return at no charge to correct the issue. We are licensed, bonded, and insured in the state of Mississippi, giving you full protection and peace of mind.
Is the hotline available only for Clinton residents, or do you cover nearby areas too?
Our primary response zone is Clinton, but the hotline also serves neighboring communities including Raymond, Bolton, Jackson’s Westside, and portions of Hinds County within a 20-mile radius. If you’re outside this radius, call anyway—depending on technician availability, we may still assist or refer you to a trusted partner closer to your location.