Emergency Response
Emergency Response | Plumbing | Cleveland
When a burst pipe or backed-up sewer threatens to put your Cleveland home on hold, HEP’s rapid-response team is already on the way. Our local technicians answer calls 24/7, arriving with fully stocked vans, clear communication, and the know-how to stop water damage in its tracks. From pinpoint leak detection in Lakewood lofts to emergency water-heater swaps in Shaker Heights, we restore comfort fast and leave every space cleaner than we found it.
Neighbors choose HEP because we combine hometown courtesy with industry-leading technology—thermal imaging, hydro-jetting, even trenchless repairs when yards can’t be disturbed. One call unlocks transparent pricing, real-time updates, and a workmanship guarantee that follows you long after valves are reopened and pressure is normalized. When every minute counts, trust the Cleveland crew who live for precision, speed, and dependable plumbing care.
FAQs
What situations count as a plumbing emergency and how quickly can you arrive in the Cleveland area?
A plumbing emergency is any issue that poses an immediate risk to your home, health, or safety—such as burst or frozen pipes, sewage backups, overflowing toilets, gas line leaks, failed water heaters, or sudden fixture leaks that cannot be isolated. Because these problems can cause extensive water damage and mold within hours, we staff a dedicated 24/7 dispatch center. Most locations inside the Cleveland city limits see a licensed plumber at their door within 60 minutes, and outlying suburbs are typically reached in 60-90 minutes, traffic and weather permitting.
Do you charge extra for nights, weekends, or holidays?
We understand that plumbing disasters rarely happen between 9 and 5. While some companies add steep surcharges outside normal business hours, our emergency pricing is transparent: you pay a modest flat emergency dispatch fee plus the same labor and material rates we charge during regular hours. Before any work begins, the technician will provide an upfront written estimate so you can approve costs with no surprises, whether it’s 3 p.m. on a Tuesday or 3 a.m. on New Year’s Day.
Are your emergency plumbers licensed and insured in the state of Ohio?
Absolutely. Every technician who arrives at your home holds an active Ohio plumbing license, has passed background checks, and completes ongoing safety and code-compliance training. We also carry full liability and Workers’ Compensation insurance, protecting you from any financial risk should an accident occur on site.
What can I do to minimize damage from a burst pipe while waiting for the plumber?
First, turn off your home’s main water shut-off valve—usually found near the water meter or where the main line enters the house. Then open the lowest faucet in the building (often an outdoor spigot or basement sink) to drain residual water and relieve pressure. If water is near electrical outlets or the breaker box, cut power to the affected circuit. Move valuables, furniture, and electronics out of harm’s way and start soaking up standing water with towels or a wet/dry vacuum. Avoid using space heaters or open flames to thaw pipes, as this can worsen the leak or create a fire hazard.
Will you work with my homeowners insurance on water-damage claims?
Yes. After stabilizing the emergency, we document the cause, extent of damage, and repair steps with photos, moisture readings, and detailed line-item invoices. Our office staff can submit these directly to your adjuster, answer technical questions, and provide any supplemental documentation needed to expedite your claim. While coverage decisions rest with your insurer, our thorough records help maximize the likelihood of reimbursement for both plumbing repairs and related water mitigation.
Which neighborhoods and suburbs do you cover for emergency service?
Our rapid-response fleet is stationed strategically throughout Cuyahoga County. We serve downtown Cleveland, Ohio City, Tremont, and University Circle, as well as suburbs such as Lakewood, Parma, Strongsville, Westlake, Shaker Heights, Beachwood, Euclid, and Mentor. If you’re unsure whether your address is within range, call our 24/7 hotline—dispatch can confirm availability in seconds and GPS-track the nearest technician to you.