- HEP Plumbing
- Upfront Pricing

Upfront Pricing
Upfront Pricing | Toilet Upgrades and Replacements | Plumbing | Cleveland
Whether your Cleveland home needs a powerful new flush, a sleek low-profile design, or a high-efficiency model that trims your water bill, HEP makes the process simple and stress-free. Our licensed plumbers arrive on time, protect your floors, and walk you through style and performance options on the spot, so you can pick the perfect throne without guesswork. With decades of local experience, we know how to handle everything from rusted bolts to tricky vintage plumbing—always leaving your bathroom cleaner than we found it.
What sets HEP apart is our unwavering commitment to upfront pricing. Before any work begins, you’ll have a clear, written quote that won’t budge, no matter what surprises lurk behind the tank. From basic fixes to complete toilet upgrades and replacements, every job is backed by industry-leading warranties and our “Happy You’ll Be” satisfaction promise. Ready to trade your wobbly, water-guzzling relic for a reliable, eco-friendly toilet? Call or click today and see why so many Cleveland neighbors trust HEP to handle the dirty work and keep their bathrooms flowing smoothly.
FAQs
How does your upfront pricing work for toilet upgrades and replacements in Cleveland?
Before any work begins, we perform a brief on-site evaluation to confirm the scope of the job—type of toilet, flange or shut-off-valve condition, and any code upgrades that may be required. Once we know exactly what is needed, we give you a firm, written price that covers labor, the new toilet you select, disposal of the old unit, sales tax, and any minor materials (wax ring, bolts, supply line, caulk). The price does not change unless you choose to add additional work. No hidden fees, trip charges, or “time and materials” surprises—just one transparent number you approve before we lift a wrench.
What kinds of toilets can you install or upgrade to?
We stock and install a full range of residential and light-commercial toilets, including: • Standard two-piece gravity-flush models • High-efficiency (1.28 gpf or less) and WaterSense-certified units • Comfort-height/ADA toilets for easier accessibility • Skirted or concealed-trapway designs for easier cleaning • Pressure-assist or dual-flush systems for extra power and water savings • Smart bidet toilets with integrated wash features, heated seats, and night lights If you have a specific brand or model in mind, let us know—we can source most major manufacturers or install a customer-supplied toilet as long as it meets local code.
How long will a toilet replacement take and will my water be off the whole time?
A straightforward swap usually takes 60–90 minutes once we’re on site. More time may be needed if the flange is damaged, the floor needs shimming, or you’ve chosen a wall-hung or smart toilet that requires electrical work. We only shut off the water to the bathroom (not the entire house) and it’s typically off for 20–30 minutes while we remove the old unit and set the new one. We’ll test for leaks, caulk the base, and clean the work area before we leave so you can use the toilet the same day.
Do I need a permit in Cleveland to replace a toilet, and do you handle the paperwork?
For a like-for-like replacement in an owner-occupied single-family home, the City of Cleveland does not require a plumbing permit. However, permits may be needed when relocating a toilet, altering drain or vent lines, or upgrading in multi-family or commercial settings. Our team stays current with state and local codes; if a permit or inspection is required, we’ll file the application, schedule the inspection, and include the associated fee in your upfront price so you don’t have to worry about red tape.
What happens to my old toilet after it’s removed?
We’ll haul away the old fixture at no extra charge. Whenever possible, porcelain bowls and tanks are taken to a local construction-material recycler, where they are crushed and reused as road base or aggregate. Any plastic or metal parts (seats, flush valves, handles) are separated for proper recycling, keeping bulky waste out of Cleveland landfills.
Will a new toilet really save water and lower my utility bills?
Absolutely. Older toilets use 3.5–7 gallons per flush (gpf). Modern high-efficiency or dual-flush models use 1.1–1.28 gpf on average—up to 70 percent less water. In a typical four-person household, that can translate to 9,000–13,000 gallons saved per year, trimming $60–$100 off your annual water and sewer bills in Northeast Ohio. Many water-saving models also qualify for manufacturer rebates or the City of Cleveland’s conservation incentives, which we can help you apply for.