Industry-leading Warranties
Industry-leading Warranties | Garbage Disposal Repair | Plumbing | Cleveland
When your kitchen comes to a grinding halt, HEP’s master plumbers are on call throughout Cleveland to make short work of garbage disposal repair. Backed by industry-leading warranties, our team dives straight to the source of jams, leaks, and motor failures, using cutting-edge diagnostic tools and fully stocked service vans to restore your sink’s silent powerhouse—often in a single visit. From the first friendly greeting to the final spin-up test, every step is covered by transparent pricing and our no-surprise guarantee.
Homeowners choose HEP because we stand behind every fix long after the water’s flowing again. If the same problem resurfaces during the warranty period, we’ll return promptly at no extra cost, ensuring your disposal keeps doing the dirty work so you don’t have to. Discover why Cleveland trusts HEP for fast, courteous, and worry-free garbage disposal solutions.
FAQs
What types of warranties do you offer on garbage-disposal repairs in Cleveland?
We provide two layers of protection: a 1-year parts warranty that covers the replacement components we install and a 90-day labor warranty that covers the workmanship of the repair itself. In many cases, customers who choose our premium replacement parts receive an extended 3-year parts warranty at no extra cost.
How long do the warranties last, and can they be extended?
Standard coverage is 12 months on parts and 90 days on labor. For homeowners who enroll in our Plumbing Protection Plan, the labor warranty is automatically extended to a full year, and parts coverage can be upgraded to five years for a modest fee.
Does the warranty cover both parts and labor if the disposal fails again?
Yes. If the issue is related to the work we performed or a part we supplied, we will return, diagnose the problem, replace any faulty components, and re-install them at no charge for the duration of both warranties. If the failure stems from a different, unrelated plumbing issue, we will explain the findings and offer repair options before any charges are incurred.
How do I file a warranty claim if my garbage disposal stops working during the coverage period?
Simply call our 24/7 Cleveland service line or submit a claim through our website. Provide the original work order number and a brief description of the issue. We’ll schedule a priority visit—usually within 24 hours—to inspect the disposal. If the failure is covered, repairs or replacement are performed immediately, and you pay nothing out of pocket.
What actions could void my garbage-disposal warranty?
The most common causes of voided coverage are (1) attempting DIY repairs after our service, (2) having another contractor work on the disposal, (3) damage from foreign objects such as silverware, glass, or large bones, (4) power-supply issues like repeated tripped breakers, and (5) failure to follow our care guidelines, including running cold water before and after use. We outline these points in the warranty certificate left with every customer.
How do your warranties compare with manufacturer warranties and other plumbers in Cleveland?
Manufacturer warranties typically cover only the disposal unit—not the labor—and they generally require you to ship the defective unit to the factory or buy a replacement upfront. Many local plumbers offer just a 30-day workmanship guarantee. Our combined parts-and-labor coverage, optional five-year upgrade, and no-hassle in-home service make ours one of the most comprehensive plumbing warranties in the Cleveland area.