- HEP Plumbing
- Up-front Pricing

Up-front Pricing
Up-front Pricing | Plumbing Fixture Replacements | Plumbing | Church Hill
Whether you’re swapping out a leaky faucet or upgrading every bathroom in the house, HEP makes it easy for Church Hill homeowners to fall back in love with their plumbing. Our licensed technicians arrive on time, present an up-front price before any work begins, and treat your home as carefully as their own—so there are no surprise costs, no muddy footprints, and absolutely no guesswork. From sleek new showerheads to water-saving toilets, our team handles plumbing fixture replacements with craftsmanship you can see and reliability you can feel.
Choosing HEP means choosing local pros who know the quirks of Church Hill’s plumbing systems and the importance of quick, courteous service. We stock a wide range of fixtures on our trucks, allowing many installations to be completed in a single visit, and every replacement is backed by our satisfaction guarantee. Call today and see how simple transparency can turn an ordinary upgrade into an extraordinary experience.
FAQs
What does “up-front pricing” mean for plumbing fixture replacements in Church Hill?
Up-front pricing means you know the total cost of your fixture replacement before any work begins. After we inspect the job site and discuss your style and performance preferences, we present a written, line-by-line quote that includes parts, labor, taxes, and disposal fees. The price you approve is the price you pay—there are no hidden charges or hourly surprises, even if the job takes longer than expected.
Which types of plumbing fixtures can you replace?
We replace and install virtually any residential fixture, including faucets, sinks, toilets, garbage disposals, shower valves, bathtub faucets, outdoor spigots, and refrigerator ice-maker lines. If you have a specialty item (touchless faucet, bidet seat, pot filler, etc.), let us know during scheduling so we can bring the correct parts and tools.
How do I book a fixture replacement appointment in Church Hill?
Call, text, or use our online form to request service. We offer two-hour arrival windows Monday through Saturday. Once you choose a time, you’ll receive an email and SMS confirmation with your technician’s name, photo, and a live tracking link. We also send a courtesy reminder 30 minutes before arrival so you’re never left waiting.
Will my water be shut off, and for how long?
Yes, the water supply to the specific fixture must be shut off for safety. In most cases, only the localized shut-off valve is closed, so the rest of your home remains fully functional. If the fixture lacks a reliable shut-off, we may need to turn off the main water for 10–30 minutes while we install a new valve. Your technician will review the plan with you before starting work.
Do you provide the new fixtures, and are they covered by warranty?
You have two options: (1) choose from our curated catalog of name-brand fixtures that we stock on our service vans, or (2) supply your own fixture, and we’ll install it. Fixtures we provide come with the manufacturer’s warranty (usually 1–10 years) plus our own one-year labor warranty. If you supply the fixture, our labor warranty still applies; any material defects are handled through the manufacturer.
What if the technician discovers additional problems during installation?
If we uncover corroded supply lines, damaged shut-off valves, or incompatible drain components, we’ll pause the work and explain the issue. You’ll receive an updated, fixed quote for any additional repairs, and we won’t proceed without your approval. This ensures you stay in control of both scope and cost at every step.