Workmanship Guarantee
Workmanship Guarantee | Pipe Upgrades | Plumbing | Chattanooga
When you trust HEP for pipe upgrades in Chattanooga, you’re getting more than new plumbing—you’re getting the confidence that every section of pipe, every fitting, and every seal is backed by our rock-solid workmanship guarantee. Our licensed technicians use state-of-the-art materials and proven installation techniques to improve water pressure, boost efficiency, and protect your home from future leaks. If anything we install doesn’t perform as promised, we’ll make it right at no additional cost, because nothing matters more to us than your peace of mind.
From historic bungalows in St. Elmo to modern builds overlooking the Tennessee River, we treat every property like our own, arriving on time, respecting your space, and cleaning up thoroughly before we leave. Transparent pricing, friendly service, and 24/7 emergency support are just part of the package—HEP is here to keep Chattanooga flowing smoothly, today and for years to come.
FAQs
What does your workmanship guarantee cover for pipe upgrades in Chattanooga?
Our workmanship guarantee promises that all labor involved in upgrading your supply and drain pipes will be completed to current Chattanooga and Tennessee plumbing codes, will be leak-free, properly supported, and correctly insulated where required. If any issue arises that is traced back to our installation practices—such as faulty joints, improper slope, or inadequate hangers—we will return promptly to repair or replace the affected section at no cost to you.
How long does the workmanship guarantee last?
For residential pipe upgrades we provide a lifetime workmanship guarantee for as long as you own the property. For commercial properties, the guarantee extends for 10 years from the date of installation. Both periods far exceed the one-year minimum required by Tennessee law, giving you added peace of mind.
Is the guarantee transferable if I sell my home?
Yes. If you sell your Chattanooga home within five years of the pipe upgrade, the guarantee automatically transfers to the new owner for the balance of the five-year period. This can be an attractive selling point because the new owner inherits documented, code-compliant piping backed by a professional guarantee.
Which pipe materials are eligible under the guarantee?
Our guarantee applies to all materials we install, including PEX, copper, CPVC, and Schedule 40 PVC for drains. We use only manufacturer-approved fittings and follow each product’s recommended installation procedures to ensure long-term performance.
What should I do if I think there’s a problem covered by the guarantee?
Call our office 24/7 or submit a claim through the online portal. We’ll schedule a free inspection within 48 hours. If the problem is related to workmanship, we’ll correct it on the spot or order materials the same day. If the issue turns out to be unrelated—such as damage from freezing or accidental puncture—we’ll provide a written estimate for repair while you decide next steps.
Are there any exclusions or maintenance requirements I should know about?
The guarantee does not cover damage caused by natural disasters, third-party alterations, water quality issues like aggressive corrosion, or frozen pipes due to lack of heat. To keep the guarantee in force, maintain indoor heating above 55 °F during freezing weather, avoid using chemical drain cleaners that can damage piping, and have water pressure kept below 80 psi. We provide a simple maintenance checklist at project completion.