Water Heater
Water Heater | Emergency Plumbing | Plumbing | Chattanooga
When your Chattanooga home suddenly loses hot water—or worse, when a leaking tank threatens to flood the basement—every minute counts. HEP’s seasoned pros arrive fast, fully stocked with quality parts and cutting-edge diagnostic tools, ready to repair or replace any water heater brand on the spot. From gas valve glitches to failed heating elements, we restore steamy showers and calm nerves with workmanship backed by industry-leading warranties, all while treating your home like our own.
Around the clock, our dispatchers stand by for emergency plumbing calls, so help is always just a phone call away—day, night, weekends, and holidays. Transparent, up-front pricing means no surprises, and our friendly technicians explain each option clearly before work begins. Whether you need a quick fix, a high-efficiency upgrade, or preventive maintenance that keeps utility bills low, trust the hometown team that’s been keeping Chattanooga comfortable for decades. Dial HEP now and get your hot water flowing again in no time.
FAQs
How quickly can you reach my home in Chattanooga for a water-heater emergency?
Our on-call technicians are stationed across the Chattanooga metro area and surrounding communities. In most cases we arrive within 60 minutes of your call, day or night, weekends and holidays included. When you phone our 24/7 dispatch line you’ll receive an exact ETA and live updates until the truck is in your driveway.
What are the most common water-heater emergencies you handle?
The issues we see most often include catastrophic tank leaks, pressure-relief valve failures, no hot water, gas leaks at the water heater, scalding-hot water caused by thermostat failure, and electrical short circuits on electric models. Any of these problems can cause flooding, property damage, or safety hazards, so call us immediately if you notice them.
Do you service all types and brands of water heaters?
Yes. Our licensed plumbers are trained to diagnose and repair traditional tank-style, tankless (on-demand), hybrid heat-pump, and commercial water-heater systems. We carry OEM parts for major brands such as Rheem, A. O. Smith, Bradford White, Rinnai, Navien, and more, allowing us to complete most emergency repairs in a single visit.
Will I be charged extra for after-hours or holiday water-heater repairs?
Because true plumbing emergencies can’t wait, we keep our pricing transparent. There is a modest emergency dispatch fee to cover overtime labor, but our hourly rates and parts pricing remain the same as they are during regular business hours. You’ll receive a written, upfront quote before we begin any work.
Can you work with my existing manufacturer’s warranty or home-insurance policy?
Absolutely. We document all diagnostics and repairs to meet manufacturer requirements, and we’ll file the paperwork on your behalf when warranty parts are covered. If the damage is severe enough to trigger a home-insurance claim, we can coordinate directly with your adjuster to streamline approvals and billing.
What can I do to minimize damage while waiting for the plumber to arrive?
1) Turn off the water supply: Locate the cold-water shutoff valve on top of the heater and close it clockwise. 2) Shut down power or gas: Flip the breaker for an electric unit, or turn the gas valve to “off” for a gas heater. 3) Drain or contain leaks: Attach a garden hose to the drain valve or place buckets/pans under the leak if safe to do so. 4) Open a hot-water faucet to relieve pressure. 5) Keep children and pets away from the area. These steps help control flooding and reduce the risk of scalding until our technician arrives.