Workmanship Guarantee
Workmanship Guarantee | Drain Opening | Plumbing | Chattanooga
Clogged sink, slow shower, mystery gurgle—whatever is disrupting your flow, HEP’s licensed pros arrive fast and fully equipped for expert drain opening in Chattanooga. Our team blends cutting-edge augers, hydro-jetting, and camera inspections with genuine hometown courtesy, clearing even the toughest blockages without making a mess of your home—or your day.
Every job is backed by HEP’s exclusive Workmanship Guarantee, meaning if the clog returns within the covered period, so do we, free of charge. From the first friendly greeting to the final water test, you’ll feel the difference a local, family-owned company delivers. Trust HEP to open your drains, protect your plumbing, and keep Chattanooga’s water flowing right where it should.
FAQs
What does your workmanship guarantee cover for drain-opening services in Chattanooga?
Our workmanship guarantee promises that any drain we clear will remain free-flowing and function properly when used under normal, recommended conditions. If an issue arises due to our workmanship—such as an incomplete removal of the blockage, improper reassembly of the trap, or failure to restore proper pitch—we will return promptly to correct the problem at no extra cost. The guarantee does not cover new clogs caused by foreign objects, grease buildup that occurs after the service, or structural defects in the piping that were disclosed during our visit.
How long is the workmanship guarantee valid?
For residential customers in Chattanooga and surrounding Hamilton County communities, the workmanship guarantee remains in effect for 30 days from the service date. Commercial and multi-unit properties receive a 14-day workmanship guarantee because of heavier, less predictable usage patterns. If a problem related to our workmanship occurs within these timeframes, simply call our office and we will schedule a priority return visit.
What if my drain backs up again after the guarantee period?
If a backup occurs after the guarantee period has expired, we will still be happy to help, and we’ll credit 10 percent of the original service fee toward the return visit. We also offer cost-effective preventive maintenance plans for high-use drains that include scheduled cleanings and extended guarantees, reducing the likelihood of future emergencies and saving you money over time.
Are there any conditions or exclusions I should know about?
Yes, to keep the guarantee in force you must: • Avoid introducing non-flushable items, excessive grease, or chemical drain cleaners after the service. • Allow us to perform a camera inspection if we suspect pipe damage during the initial visit (this protects you and us by documenting pipe condition). • Permit reasonable access to the plumbing stack or clean-out when we return. The guarantee does not cover root intrusion, collapsed lines, or pipe sections made of Orangeburg, clay, or other obsolete materials that are prone to failure. Those situations require repair or replacement rather than standard drain opening.
Do I need to register or keep paperwork to use the workmanship guarantee?
No formal registration is required. Your service record is stored in our digital system under your address and phone number. However, we recommend keeping the emailed invoice for your own files. If you need warranty service, just reference your service date and we’ll pull up the details instantly. No receipts, serial numbers, or photos needed—just call us and we’ll handle the rest.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your home within the guarantee period, the remaining balance of time automatically transfers to the new homeowner. Just provide them with our contact information and the original service date. This small added assurance can be a valuable selling point, demonstrating that the plumbing has been professionally serviced and is backed by a local Chattanooga company that stands behind its work.