Emergency Repair
Emergency Repair | Commercial Plumbing | Plumbing | Chattanooga
When pipes burst at 2 a.m. or a water heater fails during peak hours, Chattanooga businesses can’t afford a moment of downtime. HEP’s emergency repair team answers the call 24/7, arriving fast with fully stocked vehicles, industrial-grade equipment, and the experience to diagnose and solve the problem on the first visit. From high-rise leaks and restaurant drain backups to complex boiler malfunctions, our licensed technicians restore flow, safety, and peace of mind—so you can get back to serving customers without missing a beat.
We understand that every minute counts in commercial plumbing, which is why we back our workmanship with transparent pricing, clear communication, and a satisfaction guarantee. Partner with HEP to safeguard your building’s plumbing infrastructure, minimize costly interruptions, and keep your Chattanooga operations running smoothly long after the emergency is resolved.
FAQs
What qualifies as a plumbing emergency for a commercial property in Chattanooga?
Any sudden issue that threatens to shut down operations, flood the building, or pose a health risk is considered an emergency. Common examples include burst water mains, sewer line backups, gas line leaks, failed water heaters that serve multiple fixtures, and major leaks that cannot be isolated with shut-off valves. Because commercial facilities often have higher occupancy and larger plumbing loads, even a small leak can escalate quickly, so call us as soon as you notice a problem.
How fast can your emergency crew reach my business in the Chattanooga area?
Our on-call technicians are stationed throughout Hamilton County. We answer the phone 24/7/365 and typically arrive anywhere in Chattanooga, East Ridge, Red Bank, or surrounding suburbs within 60 minutes—often faster during normal traffic conditions. For downtown high-rises we can dispatch a team on foot or by service van to avoid parking delays, ensuring the quickest possible response.
Are your plumbers licensed, insured, and experienced with commercial systems?
Yes. Every technician holds a current Tennessee state plumbing license and carries full general liability and workers’ compensation coverage. We undergo continual training on backflow prevention, grease trap maintenance, medical-gas piping, and other commercial specialties. Our portfolio includes restaurants, manufacturing plants, hospitals, schools, and multi-story office complexes, so we understand the unique code requirements and complexities of commercial plumbing in Chattanooga.
What can I do to minimize damage while waiting for the plumber to arrive?
1. Locate and close the nearest isolation valve or the main shut-off to stop water flow. 2. Turn off electrical breakers in areas that are getting wet to avoid shock hazards. 3. Clear the affected area of sensitive equipment, documents, and inventory. 4. Use buckets, mops, or wet vacs to control spreading water. 5. Do not use chemical drain cleaners; they can worsen clogs and create safety risks for our plumbers. 6. Have maintenance or security staff ready to guide our crew to mechanical rooms, roof access, or locked areas so we can work immediately on arrival.
Can you handle large-scale repairs like collapsed sewer mains or hydronic piping in multi-story buildings?
Absolutely. We own specialized equipment—camera inspection units, hydro-jetters up to 4,000 PSI, pipe-bursting and lining systems, commercial water heater lifts, and high-capacity sump pumps—designed for large facilities. For extensive projects we can stage work in off-hours or section off areas to keep your business running. We also coordinate with city inspectors and utility providers to secure permits and shut-downs when required.
Do you offer preventive maintenance or service contracts to reduce emergencies?
Yes. Our customizable maintenance plans include scheduled inspections, water pressure testing, valve exercising, backflow certification, and drain line jetting. Regular service helps spot worn gaskets, corroded pipes, and failing pumps before they trigger an emergency call. Plans are billed monthly or quarterly and can be tailored to restaurants, medical facilities, or industrial plants to meet local code and insurance requirements.