Licensed Technicians
Licensed Technicians | Water Purification | Plumbing | Charleston
Imagine turning on any tap in your Charleston home and knowing the crystal-clear water flowing out is every bit as pure as the mountain spring it started from. That confidence is what HEPâs licensed technicians deliver every day. We combine decades of plumbing expertise with the latest advances in water purification to remove sediment, chlorine, heavy metals, and the off-putting tastes and odors that can ride along with municipal or well water. From meticulous testing to custom system design, our team treats your waterâand your homeâas if it were our own.
Whether youâre renovating an historic downtown bungalow or building on the islands, HEP tailors solutions to suit your space, budget, and lifestyle. We install and service whole-house filters, reverse-osmosis units, and specialty cartridges, all backed by transparent pricing and a satisfaction guarantee. Ready for fresher coffee, softer laundry, and healthier living? Call HEP today and discover how refreshingly simple pure water can be.
FAQs
What water quality issues are common in Charleston, and how can a purification system help?
Charlestonâs municipal and well water may contain high levels of hardness minerals (calcium and magnesium), chlorine used for disinfection, and traces of sediment, iron, or sulfur. Coastal areas can also see elevated sodium levels from saltwater intrusion. A professionally selected purification systemâwhether a whole-house carbon filter, reverse osmosis (RO) unit, or water softenerâremoves these contaminants, improves taste and odor, protects plumbing fixtures from scale, and delivers safer, clearer water for drinking, cooking, and bathing.
What types of water purification systems do your licensed technicians install?
Our South Carolina-licensed plumbing technicians install a full range of NSF-certified treatment solutions, including: ⢠Whole-house carbon or catalytic filters for chlorine, chloramines, and organic chemicals. ⢠Salt-based and salt-free water softeners for hardness and scale control. ⢠Reverse osmosis (RO) systems for drinking water, capable of removing up to 99% of dissolved solids, lead, arsenic, and PFAS. ⢠UV disinfection units that neutralize bacteria and virusesâideal for private wells. ⢠Iron and sulfur removal filters for homes affected by metallic tastes or rotten-egg odors. All systems are sized to your homeâs flow rate and water chemistry for optimal performance.
How do I know which water treatment system is right for my home or business?
We start with a complimentary on-site water analysis that measures hardness, pH, total dissolved solids (TDS), iron, manganese, and chlorine levels. If additional lab testing is neededâfor example, for lead or bacteriaâwe handle the sampling and reporting. Our technicians then review your water usage patterns, number of fixtures, and space constraints to recommend the most efficient solution. You receive a written proposal outlining equipment specs, warranty details, and a clear priceâno surprises.
Are your technicians fully licensed and insured to perform plumbing and water purification work in South Carolina?
Yes. Every field technician holds a current South Carolina Master or Journeyman Plumbing License and undergoes manufacturer-approved training for water treatment equipment. We carry comprehensive liability and workersâ compensation insurance, and all permits are pulled where required by Charleston County or the City of Charleston. This compliance protects you as a homeowner and ensures your new system meets state and local plumbing codes.
What is involved in the installation process and how long does it take?
Most residential installations are completed in one day. We shut off the main water supply, cut into the plumbing at the point of entry (usually near the water heater or pressure tank), and connect the filtration or softening unit using code-approved fittings. For RO systems, a dedicated faucet and drain saddle are added at the kitchen sink. After installation, we sanitize the equipment, flush it to specification, test the water on-site to verify performance, and walk you through operating instructions. Your property is left clean, and all old materials are hauled away for recycling or proper disposal.
What maintenance is required, and do you offer service plans?
Routine maintenance keeps your system performing at peak efficiency. Carbon filters typically need media replacement every 3â5 years; water softeners require salt top-ups every 1â3 months; and RO systems need pre/post filters replaced annually and the membrane every 2â3 years. UV lamps are swapped yearly. We offer affordable maintenance plans that include scheduled filter changes, annual performance testing, priority service, and discounted parts. Customers who enroll gain extended warranty coverage and 24/7 emergency plumbing support anywhere in the Charleston metro area.