- HEP Plumbing
- Certified Plumbers

Certified Plumbers
Certified Plumbers | Tank Water Heater | Plumbing | Charleston
Whether your morning shower is your daily wake-up call or the kidsâ nighttime baths are part of the bedtime ritual, hot water is non-negotiable. HEPâs certified plumbers keep Charleston households running smoothly by installing, repairing, and maintaining the trusty tank water heater that delivers consistent warmth on demand. From precise sizing to clean, code-compliant hookups, we tackle every detail with upfront pricing, tidy workmanship, and a smile that says âHappy, Effective, Professional.â
When mineral buildup cuts efficiency, when the pilot light wonât stay lit, or when itâs simply time to upgrade to a high-efficiency model, you can count on the same day service that has made HEP a Lowcountry favorite. Call us, and discover how effortless peace of mind can be when your tank water heater is in the hands of pros who treat your home like their own.
FAQs
How long does a conventional tank water heater usually last in Charlestonâs climate?
With Charlestonâs relatively mild winters but humid, mineral-rich water, a properly installed and maintained gas or electric tank water heater normally lasts 8â12 years. Regular flushing to remove sediment, annual anode-rod inspections, and keeping the temperature at 120 °F can push life expectancy toward the upper end of that range. Skipping maintenance or operating the unit at higher temperatures can shorten its life significantly.
What warning signs indicate my tank water heater needs repair or replacement?
Common red flags include: (1) water that looks rusty or has metallic taste, (2) rumbling or popping noises caused by sediment buildup, (3) moisture or pooling around the base of the tank, (4) inconsistent or suddenly reduced hot-water supply, (5) water that is excessively hot even when the thermostat is set correctly, and (6) a tank older than 10 years with any of the above symptoms. If you notice any of these, call our certified plumbers for a diagnostic before a small issue becomes a costly leak.
Can I upgrade to a high-efficiency tank water heater, and will it really lower my energy bills?
Yes. Todayâs ENERGY STARÂŽ-rated gas and electric storage heaters use improved insulation, better heat traps, and high-performance burners or elements to cut standby heat losses by up to 15 %. For many Charleston homeowners, that translates to $30â$50 in annual savings over a standard model. If you currently heat water with an older unit and have a household that consumes 55 gallons or more per day, a high-efficiency replacement can pay for itself in 3â5 years through lower utility bills.
How quickly can your certified plumbers replace or install a tank water heater in Charleston?
In most cases we can provide same-day replacement. A straight gas-to-gas or electric-to-electric swap takes about 2â3 hours on site, including draining, removal, installation, leak testing, and haul-away of the old unit. If weâre relocating the heater, adding seismic strapping, or upgrading venting or electrical service, plan on 4â6 hours. Emergency after-hours service is available for an additional fee.
Do I need a permit or inspection to replace a water heater in Charleston, and do you handle that paperwork?
Yes. The City of Charleston Building Inspection Division requires a plumbing permit and a final inspection for water heater replacements to ensure the new unit meets local code for venting, pressure relief, drain pan installation, and seismic strapping. Our team pulls the permit, schedules the inspection, and supplies the compliance documentation. You donât have to stand in line at City Hallâwe handle everything.
What maintenance services do you offer to extend the life of my tank water heater?
We offer annual maintenance plans that include: full tank flush to remove sediment, anode-rod inspection/replacement, T&P valve testing, thermostat calibration, gas line leak test or electrical connection check, and visual inspection for corrosion or leaks. Members receive priority scheduling and a 10 % discount on any repairs discovered during the visit, helping you avoid unexpected breakdowns and keep the manufacturerâs warranty valid.