Satisfaction Guarantee
Satisfaction Guarantee | Plumbing Fixture Replacements | Plumbing | Charleston
From leaky faucets that waste water to outdated showerheads that dull your bathroom’s charm, HEP’s licensed pros swap frustrations for flawless function—backed by our 100% Satisfaction Guarantee. We arrive on time, protect your home with spotless work areas, and install brand-new fixtures from trusted brands, so your kitchen or bath looks and feels refreshed the same day. When it comes to plumbing fixture replacements, Charleston homeowners know they can count on honest pricing, clear communication, and craftsmanship that lasts.
If you’re dreaming of a sleek stainless sink or a low-flow toilet that slashes utility bills, one call to HEP brings those upgrades to life without the stress. Our team handles every detail, from hauling away the old hardware to testing the new installation, and we don’t consider the job finished until you’re thrilled. Schedule today and discover why neighbors across the Lowcountry are turning to HEP for worry-free, warranty-covered solutions that keep the water— and the compliments—flowing.
FAQs
What kinds of plumbing fixtures can you replace in Charleston homes and businesses?
Our licensed plumbers can replace virtually any standard or specialty fixture, including faucets, sinks, toilets, showerheads, bathtubs, garbage disposals, and outdoor hose bibs. Whether you want to upgrade to a water-saving model, swap a dated style, or replace a damaged unit, we carry and install fixtures from leading brands to fit any aesthetic and budget.
What does your 100% satisfaction guarantee cover?
If you’re not completely satisfied with the workmanship, performance, or appearance of your new fixture within 30 days of installation, we will return at no additional charge to adjust, repair, or replace the fixture until you are happy—no questions asked. Our guarantee also includes cleanup of the work area and confirmation that the fixture operates leak-free and to manufacturer specifications.
How soon can you replace my fixture once I call?
For most Charleston addresses we offer same-day or next-day service. Emergency replacements (severe leaks, non-functional fixtures) are prioritized and can often be completed within a few hours. Appointment times are confirmed in a two-hour arrival window so you know exactly when to expect your technician.
Will I know the total cost before work begins?
Yes. After a brief on-site inspection, your plumber will provide a flat-rate, written quote that includes the fixture, labor, permit (if required), and haul-away of the old unit. There are no hidden fees, and the price will not change unless you authorize additional work in writing.
Are the fixtures and labor covered by a warranty beyond the satisfaction guarantee?
All fixtures we supply come with the manufacturer’s warranty—typically 1–10 years depending on the product. In addition, we provide a 2-year labor warranty, so if a connection we installed leaks or fails within that period, we’ll repair it free of charge.
How do I schedule a fixture replacement with your team?
Call our Charleston office, book online, or use our 24/7 live chat. We’ll gather basic details about your current fixture, the replacement you want, and your preferred time slot. You’ll receive an email/text confirmation and a photo of your assigned technician for security. On the day of service, we call 30 minutes before arrival.