Background-checked Technician
Background-checked Technician | Emergency Plumbing | Plumbing | Charleston
When a burst pipe turns your historic Charleston home into a wading pool at 2 A.M., you need more than a promise—you need a proven pro at your doorstep fast. HEP’s background-checked technicians arrive in fully stocked vans, ready to isolate the leak, restore water flow, and protect your property with the expertise that only years of training and rigorous vetting can deliver. We respect your home like our own, wearing shoe covers, laying down drop cloths, and explaining every fix before a wrench turns.
From tidal-season backups on the peninsula to failing water heaters west of the Ashley, our team has seen—and solved—it all. Call us any hour for emergency plumbing and experience the calm that comes from knowing a courteous, safety-screened specialist is already on the way, backed by HEP’s transparent pricing and satisfaction guarantee.
FAQs
What does it mean that your plumbers are “background-checked technicians”?
Every service professional we send to your home has passed a national criminal background check, driving record review, and drug screening. We also verify professional licenses, certifications, and at least three work-related references. This process is repeated annually, so you can feel confident that the technician who arrives is trustworthy, qualified, and fully vetted.
How quickly can you reach my home for an emergency plumbing issue in Charleston?
Our on-call dispatch team is available 24/7/365. For addresses within the greater Charleston area—including Mount Pleasant, West Ashley, North Charleston, and James Island—our average arrival time is 60 minutes or less once the call is confirmed. During severe weather or city-wide events we keep extra crews on standby to maintain that response window.
What types of emergencies do you handle?
We’re equipped to resolve any plumbing crisis, including burst or frozen pipes, major leaks, sewer line backups, overflowing toilets, water-heater failures, gas line leaks, clogged main drains, and sump-pump breakdowns. Our technicians arrive with fully stocked trucks so most problems are diagnosed and repaired in a single visit, day or night.
Will I pay higher rates for after-hours or holiday service?
Because emergency calls require immediate dispatch of personnel and overtime staffing, there is a modest after-hours fee. That fee is quoted up front over the phone and again on site, so you’ll know the total cost before any work begins. We waive diagnostic charges if you approve the repair, and we honor the same transparent pricing 24/7—no hidden surcharges or surprise add-ons.
What can I do to minimize damage before the technician arrives?
First, locate and shut off your home’s main water valve (usually near the meter or where the main line enters the house). For water-heater leaks, turn off the appliance’s dedicated shutoff valve and power supply. If sewage is backing up, avoid running any water and keep people and pets away from affected areas. Then, disconnect electricity to any outlets or appliances threatened by water and mop up standing water with towels or a wet-vac. These steps limit property damage and make the repair faster once we arrive.
Do your emergency repairs come with a warranty?
Yes. All labor is backed by a 1-year workmanship warranty, and parts or fixtures we supply are covered by the manufacturer’s warranty (typically 1–5 years). If the same issue recurs within the warranty period, we return at no charge to make it right. We’re fully licensed, bonded, and insured in South Carolina, giving you added peace of mind.