Straightforward Warranties
Straightforward Warranties | Drain Opening | Plumbing | Charleston
A stubborn clog can bring your entire routine to a halt, but it doesn’t have to stay that way for long. HEP’s licensed plumbers arrive at your Charleston home equipped with cutting-edge augers, hydro-jetting gear, and a straightforward warranties promise: if we clear it, it stays clear—or we’ll be back on our dime. That kind of confidence comes from decades of focused experience in drain opening and a crew that treats every property with the same respect they’d give their own.
From transparent, upfront pricing to tidy workspaces and courteous follow-ups, HEP makes plumbing service feel refreshingly simple. Whether you’re fighting a slow kitchen sink, a gurgling tub, or a main line blockage after a Lowcountry downpour, you’ll get rapid response times, honest advice, and coverage you can actually understand. Wave goodbye to mystery fees and recurring clogs—call HEP and discover how effortless dependable drain opening can be.
FAQs
What types of drain problems are covered by your Straightforward Warranties™ drain-opening service in Charleston?
Our Straightforward Warranties™ cover most common residential drain blockages, including kitchen sinks, bathroom sinks, tubs, showers, floor drains, and main sewer lines up to 100 ft from the access point. Coverage applies to clogs caused by grease, hair, soap scum, food waste, small roots, and everyday debris. Breaks, bellies, or collapsed pipes that require repair or replacement fall outside the warranty, but we will identify those issues during our diagnostic and provide repair options.
How does the Straightforward Warranty work once my drain is cleared?
After we open your drain, you receive a written warranty for the cleared line—typically 30 days for branch lines (sinks, tubs, showers) and 90 days for main sewer lines. If the same line re-clogs within the warranty period under normal use, we will return and clear it again at no labor charge. The warranty is transferable to a new homeowner within the coverage period and includes a full report of our findings for your records.
What is your average response time for emergency drain openings in the Charleston area?
For calls placed during business hours, we can usually dispatch a licensed technician within 2–4 hours. After-hours emergencies are handled by our 24/7 on-call team, with typical arrival in 3–5 hours, depending on traffic and weather. We always provide a live ETA via text or phone so you know exactly when help is coming.
Will I incur any additional costs beyond the Straightforward Warranty price?
Our flat, upfront price includes the service call, diagnostic camera inspection (when accessible), mechanical drain opening, and the written warranty. You only pay more if we discover a separate plumbing issue that the warranty doesn’t cover—such as pipe replacement, hydro-jetting beyond 100 ft, or excavation. All extra work is quoted in writing first, so you can approve or decline without pressure.
What drain-opening methods do you use, and are they safe for my plumbing system?
We select the safest, most effective method for your specific clog. Standard options include motorized cable machines (augers), mini-jetting for small lines, and high-pressure hydro-jetting for mains. Our technicians insert protective guides to prevent tool contact with delicate fixtures, and we always test flow before we leave. Chemical drain cleaners are not used because they can damage pipes and void warranties.
How do I schedule service, and is there anything I should do before the plumber arrives?
Call, text, or book online 24/7. We’ll gather basic information, quote the flat price, and set a two-hour arrival window. Before we arrive, clear the area around the affected drain, secure pets, and avoid running water in that fixture to prevent overflow. If you have multiple problem drains, list them so our technician can inspect everything in one visit, saving time and ensuring full warranty coverage.