Workmanship Guarantee
Workmanship Guarantee | Tankless Water Heater Install | Plumbing | Caryville
Swap the wait for endless hot water with the confidence of HEP’s workmanship guarantee. Our Caryville technicians arrive ready with premium parts, meticulous attention to detail, and a promise that your tankless water heater install will be done right the first time. From protecting your home with clean drop-cloths to performing a full post-installation walkthrough, we treat your space—and your schedule—like our own.
Should anything fall short of perfect, we’ll return promptly to make it right at no extra cost. It’s the peace of mind you deserve, backed by local experts who’ve been keeping Campbell County comfortable for decades. Choose HEP today and enjoy efficient, on-demand hot water that’s built to last.
FAQs
What does your workmanship guarantee cover for a tankless water heater installation in Caryville?
Our workmanship guarantee covers every aspect of the installation we perform, including proper mounting, gas or electric hookups, venting, water line connections, and system commissioning. If a leak, improper connection, or performance issue arises due to our installation practices within the guarantee period (typically 1–3 years), we will return, correct the issue, and restore the system at no additional cost to you.
How long is the workmanship guarantee valid, and does it differ from the manufacturer’s warranty?
Our workmanship guarantee for tankless water heater installations is valid for three years from the date of installation. This guarantee applies to the labor and craftsmanship we provide. The manufacturer’s warranty, on the other hand, covers the tankless unit’s internal components and heat exchanger (usually 5–15 years, depending on the brand). If a manufacturer defect causes a problem, we help you process the manufacturer’s warranty claim, but any labor required to replace defective parts is also covered under our workmanship guarantee within its term.
What steps do you take to ensure a high-quality, code-compliant installation in Caryville?
Our licensed plumbers begin by conducting a site evaluation to confirm gas, electric, and water supply suitability. We secure all permits required by Caryville and Campbell County codes, use only manufacturer-approved materials, follow National Fuel Gas Code (NFPA 54) or NEC guidelines for venting and wiring, pressure-test gas lines, flush the system to remove debris, and complete a startup checklist validated by the tankless heater manufacturer. These steps ensure safety, efficiency, and compliance—backed by our workmanship guarantee.
If I sell my home, is the workmanship guarantee transferable to the new owner?
Yes. Our workmanship guarantee is fully transferable within its three-year term provided the unit remains in its original location, is properly maintained, and installation documents are supplied to the new owner. This transferability can add value to your home sale by giving buyers confidence in the reliability of the tankless water heater system.
What happens if I need service after the workmanship guarantee expires?
After the three-year workmanship guarantee ends, you still have the manufacturer’s parts warranty (up to 15 years on the heat exchanger). We offer affordable service plans that cover annual flushes, descaling, and priority repairs at a discounted labor rate. Even outside the guarantee, we stand behind our work and provide transparent, up-front pricing for any labor your system may need.
Do you offer maintenance packages, and will regular service keep my workmanship guarantee valid?
Yes. We offer annual and bi-annual maintenance packages that include descaling, filter cleaning, combustion analysis (for gas units), and system diagnostics. Regular maintenance does not just keep your unit operating efficiently; it also ensures your workmanship guarantee remains in force by preventing damage caused by mineral buildup or neglect. Should any workmanship-related issue surface during a scheduled maintenance visit within the guarantee period, we address it immediately at no extra cost.