Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Caryville
When Caryville homeowners invest in a tank water heater, they want confidence that every gallon of hot water will flow without costly surprises. HEP delivers that peace of mind through industry-leading warranties that cover not only the unit itself but also the expert labor that goes into each installation. From corrosion-resistant tanks to advanced safety valves, every component is protected, so you can enjoy steamy showers and spotless dishes without a second thought.
Our warranties run longer, reach further, and respond faster than anything else on the market. If something goes wrong, a licensed HEP technician is on your doorstep—often the same day—ready to repair or replace at no extra charge. It’s more than paperwork; it’s a promise backed by 24/7 live support and genuine hometown pride. Choose HEP, and relax knowing your Caryville home’s hot water is safeguarded for years to come.
FAQs
What does your industry-leading tank water-heater warranty cover in Caryville?
Our warranty protects you against defects in materials and workmanship on the storage tank, heat exchanger, thermostat, gas control valve, and factory-installed components. If any of these parts fail under normal residential use during the warranty period, we will supply the replacement part (or a full replacement heater if required) at no cost. In addition, our warranty includes limited coverage for leaks and rust-through of the tank liner.
How long is the warranty period for your standard and premium tank water-heater models?
Standard models carry a 6-year tank and parts warranty, while our premium models are protected for 8–12 years depending on capacity. We also provide an optional extended-protection plan that can add up to 4 more years of coverage, for a maximum of 16 years on select premium units.
Do I need annual maintenance to keep my warranty valid?
Yes. To maintain warranty eligibility, the water heater must be installed to manufacturer specifications and receive annual maintenance—typically a flush, anode-rod inspection, and safety check—performed by a licensed plumber. Keep dated service records; they may be requested if you file a claim.
How do I file a warranty claim if my tank water heater leaks or stops working?
Call our Caryville office at the number on your installation paperwork. Have the heater’s model and serial number ready, along with proof of purchase and any maintenance records. A technician will be dispatched to diagnose the issue. If the failure is covered, we will process the claim directly with the manufacturer, order the replacement parts or tank, and schedule installation—usually within 24–48 hours.
Does the warranty include labor costs, or only parts?
Our warranty is parts-and-labor for the first year after installation. After the first year, replacement parts remain covered for the balance of the warranty term, but you are responsible for labor unless you purchased our Labor Shield add-on, which extends labor coverage to match the parts warranty.
Can the tank water-heater warranty be transferred if I sell my home?
Yes. The warranty may be transferred once within 90 days of the home sale. The new homeowner just needs to fill out the transfer form on our website or call our Caryville customer-service line. A modest transfer fee applies, and the unit must have been maintained according to the manufacturer’s guidelines.