Workmanship Guarantee
Workmanship Guarantee | Main Line Issues | Plumbing | Caryville
When a sudden clog or leak threatens the heart of your plumbing system, you need more than a quick patch—you need the confidence that it will be fixed right the first time. HEP’s licensed Caryville plumbers tackle stubborn main line issues with advanced camera inspections, trenchless repair options, and a workmanship guarantee that stands behind every wrench turn. From the moment we arrive, you’ll know you’re in capable hands: transparent pricing, courteous crews, and tidy job sites are simply standard procedure.
That guarantee isn’t marketing fluff; it’s our promise to return promptly and correct any workmanship defect at no extra cost to you. We treat your home like our own, protect your landscaping, and leave the pipes flowing freely so you can get back to what matters. HEP delivers peace of mind—because a dependable main line is the backbone of a happy Caryville home.
FAQs
What does your workmanship guarantee cover for main-line plumbing repairs in Caryville?
Our workmanship guarantee promises that any labor we perform on your home’s main sewer or water line will be free from installation or repair defects. If a leak, blockage, or fitting failure occurs because of the way we installed, joined, or replaced pipe sections, we will return promptly, assess the problem, and correct it at no additional cost to you. The guarantee applies strictly to our craftsmanship—not to pre-existing pipe damage, new root intrusions, or issues caused by improper use of the plumbing system after the repair.
How long does the workmanship guarantee remain in effect?
For main-line services in Caryville, our standard workmanship guarantee spans five (5) years from the date the job is completed and paid in full. During that period, any workmanship-related failure—such as leaking joints, improper slope, or poor anchoring—will be repaired or replaced free of charge. If you choose one of our premium trenchless replacement packages, the guarantee is extended to ten (10) years. All materials still carry their own manufacturer warranties, which often last 25–50 years for modern pipe products.
What signs indicate I may have a main-line problem that qualifies for a guaranteed repair?
Common symptoms include recurring drain backups in multiple fixtures, slow or gurgling drains throughout the home, foul odors near floor drains, damp or sunken patches in the yard, and unexplained spikes in water bills. If these symptoms surface after we have serviced your main line and fall within the guarantee period, call us immediately. We will inspect the line (often with a complimentary camera scope) to determine whether the issue stems from our workmanship.
Does the guarantee cover damage caused by tree roots or ground shifting after the repair?
While we stand behind our craftsmanship, natural forces such as new tree-root intrusion, extreme ground movement, or severe weather events are considered outside the scope of the workmanship guarantee. If these external factors compromise the main line, we will still provide a detailed assessment and a discounted repair proposal, but the corrective work will not be free of charge under the guarantee.
What steps should I take if I think a workmanship-related defect has occurred?
1. Call our Caryville office or submit a service request form online and mention that you are invoking the workmanship guarantee. 2. Provide your original job number or the service date so we can pull up your file. 3. We will schedule a no-cost on-site inspection—usually within 24 hours—to verify whether the problem is related to our labor. 4. If the issue is covered, we will perform all necessary repairs, clean up the site, and document the work for your records. If it isn’t workmanship-related, we will explain the findings and present repair options before any new charges are incurred.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your property in Caryville while the guarantee is still active, simply provide the new homeowner with a copy of your paid invoice and the original guarantee certificate. Then notify our office with the buyer’s name and closing date. We will transfer the balance of the remaining guarantee term to the new owner at no charge, adding a valuable selling point to your home.