Emergency Call-out
Emergency Call-out | Plumbing | Bristol
When a burst pipe, blocked drain or leaking boiler threatens to flood your Bristol home, HEP’s rapid-response team is only a phone call away. Our local engineers are on standby 24/7, arriving with fully stocked vans and the expertise to fix most issues on the first visit. No call-out fees, clear upfront pricing and a simple booking process mean you can concentrate on getting life back to normal while we handle the plumbing crisis.
From Victorian terraces in Clifton to modern apartments on the Harbourside, we know Bristol’s quirks inside out. Every job is backed by insurance and a workmanship guarantee, so you can feel confident that the solution will last long after the water is shut off. Save our number, and let HEP be the calm in your next emergency.
FAQs
What types of situations count as a plumbing emergency?
Any issue that risks property damage, safety, or loss of essential services is classed as an emergency. Typical examples include burst or frozen pipes, major leaks, sewage back-ups, badly blocked drains, overflowing toilets, boiler breakdowns with no heating or hot water, and gas or water leaks you cannot isolate. If you are unsure, call us—our team will advise whether immediate attendance is required.
How quickly can your emergency plumbers reach me in Bristol?
We have mobile engineers stationed across Bristol, allowing us to arrive at most addresses within 30–60 minutes, traffic permitting. When you call, our dispatcher confirms your location, gives an estimated arrival time, and keeps you updated en-route so you know exactly when to expect us.
Are your plumbers qualified, insured, and DBS-checked?
Yes. All engineers hold City & Guilds or NVQ plumbing qualifications, are Gas Safe registered for any gas work, and carry full public liability insurance up to £5 million. We also conduct enhanced DBS checks for your peace of mind. Identification and certification can be shown on arrival if requested.
What are your call-out fees and how is the work priced?
We charge a transparent fixed call-out fee that covers travel and the first hour on site, day or night. After the first hour we bill in 15-minute increments, so you only pay for the time actually spent. Parts are supplied at trade prices with no hidden mark-ups, and you’ll receive a written quotation before any additional work is approved.
Can you supply replacement parts during the emergency visit?
Our vans carry a broad stock of common fittings—flexi hoses, valves, traps, washers, pumps, and most boiler spares—so we can usually complete repairs in a single visit. If a specialist part is needed, we’ll make the system safe, source the item from local suppliers, and return as soon as it arrives, often the same day.
Do you cover all areas of Bristol and the surrounding region?
Absolutely. We attend emergencies across the entire Bristol postcode area (BS1–BS49) including Clifton, Redland, Bedminster, Fishponds, Filton, Kingswood, and Bradley Stoke, plus nearby towns such as Keynsham, Portishead, Yate, and Thornbury. If you are slightly outside this radius, call us—coverage can often be arranged.