Workmanship Guarantee
Workmanship Guarantee | Tank Water Heater | Plumbing | Bristol
From the first call to the final turn of the wrench, HEP’s licensed plumbers treat your Bristol home as if it were their own, backing every installation with our rock-solid workmanship guarantee. That means no shortcuts, no surprises—just dependable hot water you can count on day after day. Whether you’re replacing an outdated unit or outfitting a new build, our team sizes, installs, and tests your tank water heater with meticulous attention to detail, ensuring optimal efficiency and long-term reliability.
Should anything ever fall short of our promise, we’ll return promptly to make it right at no additional cost—because true peace of mind shouldn’t come with hidden fees or fine print. Discover why homeowners across the Tri-Cities turn to HEP for friendly service, honest pricing, and a tank water heater installation that’s covered, guaranteed, and built to last.
FAQs
What does your workmanship guarantee cover for tank-type water heater installations in Bristol?
Our workmanship guarantee covers every aspect of the labour we provide when installing, replacing, or repairing a conventional storage (tank) water heater. That includes correct pipe sizing and routing, secure venting, dielectric fittings, seismic strapping, drain-pan placement, temperature-pressure-relief (TPR) valve installation, and leak-free connections. If any problem arises because something was fitted or connected incorrectly, we will return promptly, fix the issue, and absorb all associated labour costs.
How long is the workmanship guarantee valid?
For residential customers in the greater Bristol area, our workmanship guarantee is valid for a full 5 years from the date we complete your tank water heater project. Commercial jobs receive a 2-year workmanship guarantee unless otherwise stated in writing. Both periods far exceed the standard 12-month cover offered by many plumbing firms, giving you extended peace of mind.
Does the guarantee cover parts as well as labour?
The guarantee specifically protects against defects in workmanship—the way we installed or repaired your heater. Parts and components (tank, burner, anode rod, valves, etc.) remain covered by the manufacturer’s warranty, which is typically 6–12 years on the tank and 1–3 years on controls. We will help you process manufacturer claims if a part fails, and our labour to replace manufacturer-approved warranty parts is free for the first year after installation.
What happens if I notice a leak or performance issue during the guarantee period?
Call our 24-hour Bristol hotline or fill in the online service form. One of our certified plumbers will confirm an appointment—usually same day for active leaks or no-hot-water situations. We inspect the system, identify whether the root cause is workmanship-related, and, if so, resolve it on the spot at no charge. If the problem stems from a failed component, we help you claim the part warranty and provide a cost-effective repair quote if labour is no longer free.
Is the workmanship guarantee transferable if I sell my property?
Yes. The guarantee automatically transfers to the new homeowner for the remainder of the original term, as long as the water heater remains installed at the same Bristol address and has not been modified by parties other than us. Simply give the new owner your installation certificate and our contact details; no extra fees or paperwork are required.
Are any situations excluded from the guarantee?
The guarantee does not cover damage caused by (1) water-quality issues such as excessive hardness, iron, or corrosive well water; (2) improper maintenance, including failure to flush the tank annually; (3) unauthorised alterations or repairs by others; (4) external events like flooding, freezing, or power surges; or (5) usage outside the heater’s rated capacity. We provide maintenance tips and can schedule annual service visits to help you stay fully protected.