Bonus Protection Plan
Bonus Protection Plan | Tank Water Heater | Plumbing | Bristol
Life in Bristol is too lively to pause for plumbing problems, and HEP’s Bonus Protection Plan keeps it that way. From minor drips to major pipe bursts, our local experts safeguard your home with round-the-clock priority service, annual system checkups, and exclusive member discounts on repairs. Because every membership includes a professional flush and safety inspection, your tank water heater stays efficient, dependable, and ready for those long, relaxing showers.
The plan goes beyond routine maintenance. Members enjoy zero trip fees, 15% off parts and labor, and guaranteed same-day emergency response—even on weekends. With transparent pricing and a team that treats your house like their own, HEP delivers peace of mind you can feel every time you turn on the tap.
Ready to stop worrying about surprise leaks and skyrocketing utility bills? Enroll in the Bonus Protection Plan today, and let Bristol’s most trusted plumbers keep the hot water flowing and your home protected year-round.
FAQs
What exactly is the Bonus Protection Plan for tank-type water heaters in Bristol?
Our Bonus Protection Plan is a locally administered service agreement that covers the most common plumbing labour and parts costs associated with traditional storage (tank) water heaters. Once you enroll, we take responsibility for annual maintenance, priority scheduling, and unlimited covered repairs due to normal wear and tear. It is designed to extend the lifespan of your heater, reduce surprise breakdowns, and eliminate most out-of-pocket expenses when problems occur.
Which components and services are included under the plan?
The plan covers the temperature & pressure relief valve, drain valve, gas control or electric thermostat assembly, thermocouple, pilot assembly, heating elements, dip tube, anode rod, and all related labour. It also includes one annual flush and safety inspection, sediment removal, burner cleaning, leak checks, and thermostat calibration. Any components that fail due to age or manufacturer defect are replaced at no additional cost while you are enrolled.
Are there any exclusions I should know about?
Yes, like any protection plan, a few exclusions apply. The plan does not cover damage caused by negligence, improper installation by a third party, acts of nature (e.g., flooding), or changes needed to meet updated building codes. Tanks that are already leaking from rust-out or are over 12 years old at the time of enrolment are not eligible. Full replacement of the entire water heater is discounted under the plan but not 100 % covered.
How much does the plan cost and how does it save me money?
For Bristol homeowners, the Bonus Protection Plan is £11.95 per month (or £129 if paid annually). A single out-of-plan service call for a failed thermocouple or heating element typically runs £120–£180, and a full tune-up averages £90. Because the plan includes unlimited covered call-outs, free parts, and an annual maintenance visit, most members see their plan pay for itself with just one repair each year. Additionally, regular maintenance can lower energy bills by up to 10 % and delay tank replacement by 2–3 years.
How do I request service or make a claim under the plan?
Simply call our dedicated plan hotline (0117 000 1234) 24/7 or log in to your customer dashboard and click “Request Service.” Bristol-area members receive priority scheduling, typically with same-day or next-day appointments. A licensed plumber will arrive, diagnose the issue, verify coverage, and complete the repair on the spot. There are no call-out fees or deductibles for covered work.
Can I transfer the plan if I sell my home or switch to a different type of water heater?
Yes. If you sell your property in Bristol, the remaining term of the Bonus Protection Plan can be transferred to the new owner at no charge—an attractive selling feature. If you upgrade from a tank water heater to a tankless unit installed by us, we will cancel the current plan and credit any unused balance toward a new tankless protection plan, keeping your investment protected.