Upfront Pricing
Upfront Pricing | Emergency Plumbing | Plumbing | Bristol
Need help right now? HEP’s upfront pricing plumbing team is on call across Bristol 24/7, rushing to burst pipes, blocked drains and boiler failures with a crystal-clear, fixed quote before any work begins. By taking the guesswork out of costs, we let you focus on what matters—getting your home back to normal—while we handle the emergency plumbing with speed and care.
From Clifton terraces to Harbourside flats, our friendly, fully-insured engineers arrive in well-stocked vans ready to resolve most issues in a single visit. We protect your property with tidy work practices, back every repair with solid guarantees, and leave only when your water, heating and peace of mind are flowing smoothly again.
FAQs
What counts as a plumbing emergency and can you help with all of them in Bristol?
A plumbing emergency is any situation that risks water damage, loss of essential services, or health and safety concerns—for example burst pipes, major leaks, backed-up toilets, boiler breakdowns, loss of water supply, or a seized stop-tap. Our fully equipped emergency plumbers handle the full spectrum of issues across Bristol, including domestic, landlord, and light-commercial properties. If you are unsure whether your problem is an emergency, call us and we will advise you immediately.
How does your upfront pricing work for emergency call-outs?
Before an engineer is dispatched, we give you a clear, fixed price for the first hour on site, along with the cost of any common parts that may be required. If additional work or materials are needed, we supply a written quote on the spot and will not proceed until you approve it. There are no hidden extras—no weekend surcharges, no mileage fees, and VAT is shown separately so you know the true total before we start.
Do you charge a separate call-out fee for evenings, nights, or weekends?
No. Our pricing model is based solely on the time spent and materials used. Whether you call us at 2 pm on a Tuesday or 2 am on a Sunday, the initial attendance fee is the same fixed amount. This means you never pay a premium just because the emergency occurred outside normal working hours.
How quickly can an emergency plumber reach me in Bristol?
We maintain a dedicated 24/7 on-call team located within the city boundaries, allowing us to reach most Bristol postcodes within 60 minutes of your call. When you phone, our dispatcher tracks the nearest available engineer and gives you a realistic ETA, which is then confirmed by text message. If heavy traffic or road closures affect arrival time, we provide live updates so you’re never left wondering.
Are your plumbers qualified and insured, and do you guarantee the work?
Yes. Every engineer is Gas Safe registered (where gas work is involved), fully trained to NVQ Level 2 or higher in plumbing and heating, and covered by £5 million public liability insurance. All emergency repairs come with a 12-month workmanship guarantee, and manufacturer warranties apply to any replacement parts we fit. Should an issue reoccur within the guarantee period, we will return free of charge to put it right.
Which areas of Bristol and the surroundings do you cover for emergency plumbing?
We cover the entire Bristol postcode area, including the city centre, Clifton, Redland, Bishopston, Bedminster, Totterdown, Fishponds, and Bradley Stoke, as well as nearby towns such as Keynsham, Portishead, Nailsea, and Yate. If you are just outside these areas, call us anyway—many of our engineers live locally and can often attend without delay.