Emergency Engineer
Emergency Engineer | Emergency Plumbing | Plumbing | Bristol
When a burst pipe springs a surprise or the boiler quits on a frosty Bristol night, HEP’s rapid-response team is only one call away. Our fully qualified engineers are stationed across the city, ready 24/7 to diagnose, repair and restore your home’s water and heating with minimum fuss. We travel with a van stocked for most fixes, so you’re never left waiting while a leak worsens or a drain backs up—exactly the peace of mind you want from true emergency plumbing experts.
From Clifton basements to Harbourside flats, we treat every job with the same care: transparent pricing, courteous service and workmanship that’s guaranteed long after the water has dried. Whether it’s a midnight soak-away repair or an early-morning boiler restart, trust HEP to keep Bristol flowing smoothly—because when it comes to emergency plumbing, speed and skill make all the difference.
FAQs
What counts as a plumbing emergency and how quickly can you reach me in Bristol?
A plumbing emergency is any situation that risks significant water damage, threatens your safety, or leaves you without essential services—examples include burst pipes, severe leaks, overflowing toilets, blocked main drains, boiler breakdowns, or no running water. Our on-call engineers are based throughout Bristol, allowing us to reach most addresses within 60 minutes, 24 hours a day, 365 days a year.
Are your emergency plumbers fully qualified and insured?
Yes. Every engineer on our emergency team is Gas Safe registered, City & Guilds–qualified, and carries full public-liability insurance. We also perform DBS checks and regular skills assessments to ensure all work meets the latest British Standards and local building regulations.
Which parts of Bristol do you cover and is there a call-out charge?
We cover the entire Bristol area, including the BS1–BS49 postcodes and surrounding suburbs such as Clifton, Redland, Filton, Bedminster, and Stoke Gifford. We do not add a separate call-out fee. You pay only for the engineer’s time on site and any parts required, with no hidden travel surcharges.
How much does an emergency visit cost and will I know the price beforehand?
Our transparent pricing starts with a fixed first-hour rate that we confirm on the phone before dispatch. After the first hour we charge in 15-minute increments, so you never pay for unused time. If parts or additional labour are needed, the engineer will explain all options and obtain your approval before proceeding.
Can you handle boiler failures and central-heating problems out of hours?
Absolutely. Our emergency engineers are also qualified heating specialists. We can diagnose and repair combi, system, and conventional boilers, fix leaking radiators, bleeding issues, faulty pumps, and restore heating and hot water at any hour. If a same-night fix isn’t possible, we’ll make the system safe and return with the required parts at a time that suits you.
What should I do while waiting for an emergency plumber to arrive?
First, turn off the main stopcock (usually under the kitchen sink or in the downstairs WC) to stop water flow. If you have a leaking boiler, also switch off the boiler and electricity at the fused spur. Move valuables away from the affected area, place buckets or towels to catch drips, and avoid using electrical appliances near standing water. Do not attempt complex repairs yourself—wait for the engineer’s professional assessment.