Industry-leading Warranties
Industry-leading Warranties | Tankless Water Heater Install | Plumbing | Briceville
When you invite HEP into your Briceville home for a tankless water heater install, you’re getting more than an upgrade in comfort and efficiency—you’re gaining the peace of mind that comes with our industry-leading warranties. Our licensed plumbers handle every detail, from sizing and venting to flawless gas or electric hookups, so your new on-demand system delivers endless hot water while lowering utility costs. If anything goes wrong, our comprehensive parts-and-labor protection shields you for years beyond what most manufacturers even offer.
We back each installation with transparent pricing, prompt arrival windows, and a workmanship guarantee that’s as rock-solid as the units we install. Briceville homeowners love that one call to HEP means expert advice, tidy job sites, and a local team ready 24/7 for any follow-up service. Discover why thousands across East Tennessee trust us to protect both their investment and their family’s comfort—schedule your appointment today and feel the difference true warranty confidence makes.
FAQs
What does your industry-leading warranty cover for a tankless water heater installation in Briceville?
Our warranty covers both the equipment and the workmanship. That means all manufacturer-approved internal components, heat exchangers, and electronic controls are protected against defects, and every connection we make—water, gas, venting, and electrical—is guaranteed to be leak-free and code-compliant. If any problem arises that can be traced to a defective part or an installation error, we repair or replace it at no cost to you.
How long is the warranty period for parts and labor?
For residential customers in Briceville, we provide a 15-year warranty on the heat exchanger, a 5-year warranty on all other manufacturer parts, and a 2-year comprehensive labor warranty that covers every service call related to the original installation. Commercial installations receive a 5-year heat-exchanger warranty, 3 years on parts, and 1 year on labor. Extended labor coverage up to 5 years is available as an optional add-on.
Are there any maintenance requirements to keep the warranty valid?
Yes. Tankless water heaters require annual flushing and descaling to remove mineral buildup, as well as periodic filter cleaning. We include the first-year maintenance visit at no charge. After that, homeowners must keep proof of yearly maintenance—whether performed by us or another licensed plumber—to maintain full warranty protection. Skipping routine service can void the labor portion of the warranty and shorten the parts coverage.
Is the warranty transferable if I sell my home in Briceville?
Absolutely. Should you sell your property, you may transfer any remaining warranty coverage to the new homeowner for a one-time $75 administrative fee. The new owner simply needs to notify us within 60 days of closing, provide the original installation date, and show proof that required maintenance was performed. Transferability adds value to your home and gives buyers peace of mind.
How quickly can I expect warranty service if my tankless unit stops working?
We prioritize warranty calls. In most cases we can schedule a diagnostic visit within 24 hours, and our Briceville-based technicians carry common replacement parts on their trucks. If a special-order component is required, we expedite shipping at our expense and keep you updated every step of the way. Emergency after-hours service is available for an additional fee but is often waived if the failure poses safety risks, such as gas leaks.
Which brands of tankless water heaters qualify for your warranty program?
We are certified installers for Rinnai, Navien, Noritz, Rheem, and Takagi. When we supply and install any of these brands, you automatically receive our industry-leading warranty coverage. If you already own a unit from a different manufacturer, we can still install it, but the warranty will default to the manufacturer’s standard terms and a 1-year labor guarantee from us.