Emergency Support
Emergency Support | Tankless Water Heater Install | Plumbing | Bluff City
When your old water heater gives out in the middle of a Bluff City night, HEP’s emergency support team is only a phone call away. Our licensed plumbers arrive fast, fully stocked, and ready to restore your hot water with a modern, energy-efficient solution that fits right where the old tank once stood. We handle every detail—from safe removal of the outdated unit to precision gas, electric, or propane hookups—so you can get back to warm showers and spotless dishes without the wait.
Choose our expert tankless water heater install service and enjoy endless hot water, lower utility bills, and a product that lasts twice as long as conventional tanks. With upfront pricing, industry-leading warranties, and HEP’s 24/7 live support, you’ll have total peace of mind long after the job is done. Call or click today, and let Bluff City’s most trusted plumbers upgrade your comfort in a single visit.
FAQs
What situations with my water heater are considered an emergency that you can handle in Bluff City?
Any loss of hot water, visible leaks from the unit or associated piping, error codes that prevent operation, gas odors, electrical burning smells, or scalding-hot water coming from fixtures all qualify as emergencies. Our licensed technicians are equipped to diagnose and repair or replace tankless units 24/7, preventing property damage and restoring safe hot-water service as quickly as possible.
How fast can your team arrive for an emergency tankless water heater call in Bluff City?
We maintain on-call crews within Sullivan County. In most cases we reach homes or businesses in Bluff City within 60–90 minutes of your call, day or night. Arrival times may vary slightly during severe weather or unusually high demand, but we always give you a realistic ETA and keep you updated en route.
Can you install a new tankless water heater the same day if my existing unit has failed?
Yes. Our service trucks carry the most common sizes (7–11 GPM) of gas and electric tankless heaters plus the venting, isolation valves, and adapters required for quick change-outs. After an on-site assessment we can often remove the failed unit, upgrade gas or electrical connections as needed, flush lines, and commission the new heater in one visit—usually within 4–6 hours.
What brands of tankless water heaters do you install or service?
We are certified dealers for Rinnai, Navien, Rheem, Noritz, and Bosch. Our technicians can also repair or descale most other major brands. All work meets Tennessee Mechanical Code and protects existing manufacturer warranties.
How much does an emergency tankless water heater installation typically cost in Bluff City?
Prices depend on unit size, fuel type, venting configuration, and any gas or electrical upgrades required. A straightforward same-size replacement starts around $2,400 installed, while larger high-efficiency condensing models with new vent runs or recirculation pumps can range from $3,200–$4,800. We provide a written, no-obligation quote before starting work and offer financing options.
What should I do until the emergency plumber arrives?
1) Shut off power to electric units at the breaker or turn the gas valve to OFF for gas models. 2) Close the cold-water inlet isolation valve to stop leaks. 3) Mop up standing water to limit floor damage. 4) Avoid using hot-water fixtures to prevent air from entering the lines. 5) Have your unit’s model number handy for faster parts matching. Then wait for our technician’s arrival; we’ll take it from there.