- HEP Plumbing
- Water Heater Replacements

Water Heater Replacements
Water Heater Replacements | Commercial Plumbing | Plumbing | Bluff City
When the hot water stops flowing, Bluff City businesses can’t wait. HEP’s water heater replacement team arrives fast, diagnoses accurately, and installs high-efficiency units that slash energy costs while meeting the demands of restaurants, apartments, manufacturing plants, and every workplace in between. From compact tankless systems to heavy-duty storage tanks, we stock proven brands on our trucks, so most jobs are completed same-day—without disrupting your customers or staff.
Our technicians are licensed, bonded, and OSHA-trained, which means you get code-compliant workmanship backed by clear, upfront pricing and one of the best warranties in East Tennessee. HEP specializes in commercial plumbing that keeps Bluff City running; one call to us secures 24/7 emergency response, free equipment sizing, and a tailored maintenance plan that extends the life of your new water heater and protects your bottom line.
FAQs
What signs indicate that my commercial water heater should be replaced instead of repaired?
Frequent leaks, rusty or discolored water, rising energy bills, inconsistent water temperatures, and equipment that is 10–15 years old are strong indicators it is time for replacement. Commercial heaters work harder than residential models, so corrosion, scale buildup, and worn burners or elements often make repair uneconomical after a decade of service. If the tank is cracked or the heat exchanger is failing, replacement is the only safe option.
How long will my Bluff City business be without hot water during a replacement?
Most standard change-outs are completed in one working day. We coordinate delivery, removal, and installation so downtime is usually 4–8 hours. For restaurants, medical offices, and other operations that cannot close, we can schedule work before or after business hours or set up a temporary water-heating source to keep you compliant with health codes.
What types of commercial water heaters are available, and how do I choose the right one?
Options include high-volume storage tanks (gas or electric), tankless/condensing units, heat-pump water heaters, and boiler-fed indirect tanks. Choice depends on peak demand, recovery rate, available fuel, space constraints, and budget. In Bluff City, natural gas is readily available in most commercial zones, making high-efficiency gas storage or condensing tankless models popular. We perform a load calculation that factors in fixture counts, simultaneous usage, and incoming water temperature to recommend the best-sized unit.
Do I need permits or inspections for a commercial water heater change-out in Bluff City?
Yes. Sullivan County and the City of Bluff City require a plumbing/mechanical permit for any water-heating equipment over 50 gallons or 199,000 BTU, as well as for any gas line or venting modifications. After installation, a county inspector checks pressure-relief valve discharge, combustion air, venting, seismic bracing, and backflow prevention. We handle all paperwork, scheduling, and on-site inspections so your replacement meets local and state codes.
Can a high-efficiency water heater really lower my operating costs?
Absolutely. Modern condensing gas units achieve 94–98 % thermal efficiency—double that of many older atmospheric models. For a hotel that uses 2,000 gallons of hot water daily, upgrading can cut annual utility costs by $2,000–$4,000 and often qualifies for TVA energy rebates. Electric heat-pump heaters can reduce usage by up to 60 % compared with standard electric tanks, paying for themselves in 2–4 years.
What maintenance and warranty coverage do you provide after installation?
All replacements include a manufacturer’s warranty—typically 3–6 years on parts and 5–10 years on the tank or heat exchanger—plus our one-year labor warranty. We offer customizable preventive-maintenance plans that include semi-annual flushing, anode-rod checks, combustion analysis, and safety-device testing to keep your system running efficiently and to preserve warranty eligibility.