Workmanship Guarantees
Workmanship Guarantees | Plumbing | Blountville
Every pipe, joint, and fixture we install in Blountville carries HEP’s uncompromising promise: if it’s not done right, we make it right—period. Our technicians treat your home as their own, following strict quality checklists, using top-grade materials, and backing their craftsmanship with clear, written guarantees. From the first turn of the wrench to the final system test, you’ll know you’re protected.
That peace of mind is why neighbors keep choosing us for their plumbing projects, large and small. Should anything leak, clog, or simply not live up to our standards, one call triggers a swift, no-hassle repair at no extra cost. Discover service that stands behind every drop of water that flows through your home—discover HEP.
FAQs
What does your workmanship guarantee cover for plumbing services in Blountville?
Our workmanship guarantee covers all labor-related aspects of the plumbing job we perform. This means if any issue arises that can be traced back to how the work was installed, repaired, or assembled, we will return promptly to correct it at no additional cost. It includes leaks from joints we solder, improper pipe alignment, faulty fixture installations, and any code-related deficiencies stemming from our labor.
How long does the workmanship guarantee last?
For most residential plumbing projects in Blountville, our workmanship is guaranteed for a full 2 years from the date of service. Certain large-scale remodels or repipes may come with an extended 5-year workmanship guarantee. The exact duration is listed on your invoice and service agreement so you always have written documentation.
Does the guarantee cover the cost of replacement parts or just labor?
Our workmanship guarantee covers all labor required to resolve the issue. Many manufacturers also provide their own parts warranties, which we will help you claim if a fixture or component fails. If the problem stems from a defective part that is still under the manufacturer’s warranty, we coordinate the replacement at no labor charge to you. If the part is out of warranty, we will quote the cost of the new component but you will never pay for the corrective labor tied to our workmanship.
How do I request service under the workmanship guarantee?
Simply call our Blountville office or submit a service request through our website. Provide your original invoice number and a brief description of the problem. We prioritize guarantee calls and aim to have a technician on-site within 48 hours for non-emergencies—as quickly as the same day for active leaks or water shut-offs. There is no trip charge or diagnostic fee for warranted work.
Are there any exclusions to the workmanship guarantee?
Yes. The guarantee does not cover issues caused by misuse, neglect, or unrelated third-party work. For example, if a pipe we repaired later freezes because the home’s heat was shut off, that damage is not covered. Likewise, alterations made by another contractor or homeowner void the guarantee on that section of piping or fixture. Normal wear items such as faucet cartridges and toilet flappers fall under manufacturer warranties, not workmanship. Full details are outlined in your service agreement.
Does the workmanship guarantee transfer to a new homeowner if I sell my house?
Absolutely. Our workmanship guarantee is tied to the property address, not the owner. If you sell your Blountville home within the guarantee period, simply pass your service records to the new homeowner. They can contact us with the original invoice to receive the same no-cost labor coverage for the remainder of the term.