How a Simple Yard Access Point Solved a Stubborn Kingston Clog

At HEP, our Plumbing team works throughout Kingston to deliver expert Plumbing in Kingston solutions.

Customer Case: Gurgling Toilets and Hidden Cracks

When a homeowner in Kingston started hearing water gurgle back up through the toilet and noticed slow draining in other fixtures, they knew something was wrong. A quick DIY attempt inside the bathroom only made the water swirl more, and the blockage stayed put.

Our HEP technician arrived and discovered the main drain line had a small crack just outside the house. Roots had crept in and debris was building up, but without a proper access point, each clearing attempt just pushed the clog deeper under the slab.

How We Solved It

To create a reliable maintenance spot, our crew dug a small pit beside the foundation and installed a two-way cleanout—an external access port that lets plumbers reach deep into the drain line without tearing up floors or walls.

With that new access point in place, the HEP technician ran a camera inspection and pinpointed the cracked pipe and root intrusion. The damaged section was cut out, and a fresh stretch of durable ABS and PVC piping was fused in. A final camera pass confirmed a clear, unobstructed flow all the way to the tank.

Before long, the gurgling stopped and all fixtures drained smoothly. The homeowner now has a simple way to clear any future blockages from outside the house.

Tips for Homeowners

1. Add an Outside “Cleanout”
A yard access port can save your walls and floors when a clog forms. Ask a HEP technician about installing a two-way cleanout near your foundation for easy maintenance.

2. Watch for Early Warning Signs
Gurgling sounds, slow drains, or water backing up slightly are the first hints of trouble. Don’t wait—schedule a camera inspection to catch issues while they’re still small.

3. Book Routine Inspections
Even if everything seems fine, an annual check with a drain camera can spot minor cracks or root growth before they cause leaks or backups.

Conclusion

With the right access point and regular check-ups, what could be a messy emergency becomes a quick fix. In Kingston, HEP company technicians are ready to install cleanouts, perform camera inspections, and share tips that keep your plumbing running smoothly all year long.