Emergency Call-outs
Emergency Call-outs | Plumbing | Birchwood
When a tap explodes at midnight or the boiler decides to quit on a frosty Birchwood morning, HEP’s emergency call-out team is already on the move. Our seasoned engineers arrive fast, armed with cutting-edge diagnostics and genuine parts, ready to calm the chaos and restore water, warmth and peace of mind. From hidden leaks to stubborn blockages, we tackle every crisis with the skill and courtesy you’d expect from a local family business that’s been keeping homes flowing for decades.
We believe no one should be left waiting while damage spreads, so our lines are open 24/7 and our quotes are crystal-clear before a spanner turns. One call unlocks dependable plumbing expertise, fair pricing and workmanship guaranteed to last long after the water has dried. Keep HEP’s number handy—because Birchwood sleeps easier knowing real help is always minutes away.
FAQs
How quickly can your emergency plumber reach my property in Birchwood?
Our on-call engineers are based in and around Birchwood, so in most cases we can arrive within 30–60 minutes of your call. Traffic, weather and the time of day can have an impact, but we always give you an accurate ETA while you’re on the phone and keep you updated en-route.
Do you charge a call-out fee for emergency plumbing visits?
No, we do not charge a separate call-out fee. You only pay for the time our engineer spends on site and any materials required to fix the problem. Before work begins you will receive a clear, no-obligation quotation so you know exactly what the final cost will be.
What types of plumbing issues count as an emergency?
Any situation that poses a risk of flooding, property damage, loss of water supply, or health hazards is treated as an emergency. Common examples include burst or frozen pipes, severely blocked drains or toilets, leaking water tanks, broken stopcocks, faulty immersion heaters and total boiler or hot-water failure. If you’re unsure, call us and we’ll advise whether immediate attendance is needed.
Are your plumbers qualified and insured to work in my home or business?
Yes. All of our engineers are fully qualified, Gas Safe registered where relevant, DBS checked and carry public liability insurance up to £5 million. We follow industry best practice and local Birchwood bylaws, so you can be confident the work will be completed safely and to current standards.
Will you have the right parts with you to fix the problem straight away?
Our vans are stocked with the most commonly used valves, washers, pipe fittings and isolation components, which lets us complete around 85 % of emergency jobs during the first visit. If a specialist part is needed, we can source it from our Warrington suppliers 24/7, or fit a safe temporary solution until the correct part arrives.
What should I do while waiting for the emergency plumber to arrive?
If it’s safe to do so, turn off your home’s main stopcock to stop water flow and isolate any electrics that could be affected by leaks. Open taps to drain remaining water pressure and place towels or buckets under leaks to minimise damage. Avoid using boilers, showers or appliances connected to the affected pipework. Then wait for our engineer—once on site we’ll take care of the rest.