Water Heater

Water Heater | Emergency Plumbing | Plumbing | Benton

When your water heater sputters its last ounce of heat on a chilly Benton night, HEP’s certified plumbers are already on the way with the right parts, the right tools, and a 24/7 readiness that turns panic into relief. From sudden leaks flooding your garage to a pilot light that refuses to stay lit, our team diagnoses the problem fast and restores hot water even faster—so you’re never left in the cold or forced to shower elsewhere.

Locally rooted and fully insured, we treat every call as a neighbor’s call for help, which is why “emergency plumbing” isn’t just a service category for us—it’s a promise. Whether you need a rapid repair, a full tank replacement, or a switch to an energy-saving tankless system, HEP delivers transparent pricing, rock-solid warranties, and spotless clean-up with every visit. One call, and Benton’s most trusted water-heater specialists handle the heat, so you can get back to living comfortably right away.

FAQs

What situations are considered a water-heater emergency, and how quickly can you get to my Benton home?

A water-heater emergency typically involves anything that threatens safety or causes property damage: a burst tank, major leaks, gas smells, electrical burning odors, or a complete loss of hot water in winter. Because we keep fully staffed crews on call 24/7, we can usually arrive anywhere in Benton within 60 minutes of your call, day or night—including weekends and holidays.

My water heater is leaking—what should I do before the plumber arrives?

1) Turn off the power: switch the circuit breaker OFF for electric units or set the gas valve to PILOT for gas units. 2) Close the cold-water shut-off valve located on the inlet pipe above the heater to stop the incoming water. 3) If water is pooling, open the temperature-pressure-relief (TPR) valve or attach a garden hose to the drain valve at the bottom of the tank to reduce pressure. 4) Mop up standing water and move valuables to prevent water damage. Then call us with the model/serial number so we can bring the right parts.

Do you handle both conventional storage-tank and tankless water heaters during emergencies?

Yes. Our technicians are factory-trained on gas, electric, hybrid, and tankless models from major brands such as Rheem, Bradford White, A.O. Smith, Navien, and Rinnai. We carry diagnostic tools, descaling pumps, igniters, thermostats, heating elements, and common control boards on our service trucks so we can repair most problems during the first visit—whether it’s a 50-gallon tank or a high-efficiency, on-demand unit.

If parts need replacing, do you stock them or will I have to wait?

For the most common failures—thermocouples, gas valves, heating elements, anode rods, pressure-relief valves, and flex hoses—we stock OEM and universal parts on our vehicles. For less common components, we have same-day access to local supply houses in Benton and can usually complete the repair within hours. In the rare case a special-order part is required, we will secure the heater, ensure it is safe, and schedule a return visit as soon as the part arrives.

How much does an emergency water-heater service cost, and do you give upfront pricing?

We charge a modest emergency dispatch fee to cover after-hours mobilization. Once on site, our technician performs a diagnostic inspection and then presents a menu of repair or replacement options with flat-rate pricing—no hourly surprises. You approve the price in writing before any work begins. We also explain potential energy-savings or warranty upgrades so you can make an informed decision.

Will emergency repairs void my manufacturer’s warranty or my home-insurance coverage?

Not when they’re done by a licensed professional. We follow manufacturer specifications and local Benton plumbing codes, document the work performed, and use approved replacement parts. This keeps factory warranties intact and provides the paperwork your insurance carrier may request after a claim. If your heater is still under warranty, we’ll coordinate with the manufacturer so you receive any eligible parts at no extra charge.