Solid Warranties

Solid Warranties | Emergency Plumbing | Plumbing | Benton

When a pipe bursts at midnight or the water heater quits on the first cold morning of winter, Benton homeowners know they can count on HEP’s Solid Warranties Plumbing for fast, friendly, and reliable emergency plumbing service. Our certified technicians arrive fully equipped to diagnose and repair leaks, clogs, and fixture failures on the spot, all backed by industry-leading parts and labor warranties that keep stress—and mess—out of your home.

From free, upfront estimates to our 24/7 live dispatch, everything we do is built around your peace of mind. We respect your schedule, protect your property with clean-work guarantees, and stand behind every job so you never pay twice for the same repair. When the unexpected happens, make your first—and only—call to the Benton team that treats your plumbing like their own. Reach out now for dependable emergency plumbing help that comes with a promise you can trust.

FAQs

What emergency plumbing services do you offer in Benton?

Our team handles every critical plumbing issue 24/7, including burst or leaking pipes, sewer line backups, water-heater failures, overflowing toilets, clogged main drains, gas line leaks, and sump-pump breakdowns. If water, gas, or sewage is endangering your home or safety, it falls under our emergency service umbrella.

How quickly can your licensed plumbers arrive for an emergency in Benton?

Because we keep a dedicated on-call crew in Benton, our average response time inside city limits is 60 minutes or less. When you place an emergency call, our dispatcher immediately alerts the nearest technician, provides GPS directions, and confirms the ETA by text or phone so you know exactly when help will arrive.

Are your emergency plumbing repairs covered by a warranty?

Yes. All labor performed during an emergency visit carries a 12-month workmanship warranty, and all parts or fixtures we supply are covered by the manufacturer’s warranty—typically 1–5 years—plus our additional 1-year installation guarantee. If a covered repair fails within the warranty period, we correct it at no cost to you, including any trip or diagnostic fees.

What does your “Solid Warranties” promise include?

1) Transparent documentation—every invoice lists the specific warranty period for each repair or component. 2) No-questions-asked workmanship coverage for at least one year. 3) Priority scheduling for any warranty service call. 4) Transferability—if you sell your home in Benton within the warranty window, the remaining coverage transfers to the new owner, adding resale value. 5) A lifetime warranty on qualifying repipe and sewer replacement projects when annual inspections are maintained.

Is there an extra charge for emergency plumbing calls after hours or on holidays?

We apply a modest after-hours dispatch fee to cover overtime labor, but it is a flat rate disclosed before we send a technician—no hidden premiums or surprise line items. The diagnostic charge and repair pricing remain the same day or night, and all quotes are presented in writing for your approval before any work begins.

How can I prepare for a plumbing emergency while waiting for your technician to arrive?

Shut off the main water valve (usually at the meter box or where the mainline enters your home) to minimize flooding. For water-heater emergencies, close the cold-water inlet valve and switch the unit’s power source off (breaker for electric, gas shut-off for gas units). Mop up standing water to protect flooring, but avoid contact with wastewater. Open faucets on lower floors to drain residual pressure. If it’s a gas leak, leave the building immediately and wait for our plumber and the gas utility outside. We will handle the rest when we arrive.