Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Bean Station
When a pipe bursts at midnight or a water heater gives out on a chilly Bean Station morning, you don’t have time to wonder who to call. HEP’s team of licensed technicians is on standby around the clock, arriving with fully stocked trucks and years of experience to solve any issue—leaky faucets, sewer backups, or full-scale flooding—before it turns into costly damage. Our neighbors count on us because we treat every home like our own, explaining options clearly and charging fair, upfront prices.
From the moment you reach out for emergency plumbing help, you’ll feel the HEP difference: friendly voices answering the phone, technicians who respect your space with protective gear and clean-up practices, and workmanship backed by solid warranties. Whether you live near the lake or closer to downtown Bean Station, relief is just a call away.
FAQs
What makes your technicians "licensed plumbers" in Bean Station?
Every field technician on our emergency team holds a current Tennessee Journeyman or Master Plumbing License, has completed a minimum of 8,000 hours of supervised training, and is required to pass annual continuing-education courses on the state plumbing code. We also carry full general liability and workers’ compensation insurance, so you know the person entering your home or business is fully qualified and covered.
Which emergency plumbing issues can you handle 24/7?
Our on-call crew is equipped for burst or frozen pipes, sewer line backups, major leaks, gas line emergencies, water-heater failures, overflowing toilets, sump-pump breakdowns, and any situation where water or sewage threatens to damage property or create a health hazard. If you’re not sure whether your problem counts as an emergency, just call—we’ll walk you through it and dispatch if needed.
How fast can a licensed technician get to my property in Bean Station?
Because we station technicians throughout Grainger County, our average response time inside Bean Station limits is 30–45 minutes from the moment you approve the dispatch. Traffic, weather, and ongoing calls can affect exact timing, but you’ll receive a live ETA via text and continuous updates until your plumber is on site.
What should I do while waiting for the emergency plumber to arrive?
1) Shut off the main water valve if water is gushing or a major leak is visible. 2) Turn off electricity to any affected area if water is near outlets or appliances. 3) Open faucets on lower floors to relieve pressure if a pipe has burst upstairs. 4) Move valuables and furniture away from water flow. 5) Avoid using chemical drain cleaners—they can make repairs harder and more costly. Our dispatcher can guide you step-by-step over the phone based on your specific situation.
Do after-hours or weekend emergency calls cost more?
We do have an emergency service fee that applies for calls received outside our standard business hours (8 a.m.–5 p.m., Monday–Friday). However, we keep our pricing transparent: you’ll be quoted that flat emergency fee plus a labor and materials estimate before we roll a truck. There are no hidden mileage charges for Bean Station addresses, and we never begin work until you authorize the price in writing.
Are your emergency repairs guaranteed?
Yes. All parts we supply are warrantied by the manufacturer, and we back our workmanship with a 1-year labor guarantee. If the same issue recurs within that period because of our repair, we will return at no charge to make it right. You’ll also receive written documentation of the work performed and the warranty terms when the job is complete.