Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Athens
When a stubborn clog grinds your day to a halt, HEP steps in with fast, friendly, satisfaction-guaranteed service. Our licensed Athens pros arrive with cutting-edge tools, clear pricing, and the know-how to make even the toughest drain opening feel effortless. From kitchen sinks to main sewer lines, we diagnose the problem on the spot and explain every option before the work begins—no surprises, just crystal-clear communication.
Because your time (and sanity) matters, we back every job with HEP’s 100% Happiness Pledge. If you’re not completely thrilled with the results, we’ll make it right—period. Discover why homeowners across Athens trust us for reliable plumbing, honest craftsmanship, and drains that stay free-flowing long after we pack up the truck.
FAQs
What does your “Satisfaction Guarantee” for drain opening in Athens actually cover?
Our Satisfaction Guarantee means that if we fail to restore proper flow to your drain during the agreed-upon service visit, we will return and re-service the same drain line at no extra labor cost within 30 days. If we still can’t clear the blockage, we will refund the original service charge in full. The guarantee applies to residential and light-commercial interior drains (kitchen, bath, laundry, floor and main sewer laterals) serviced with standard cabling or hydro-jetting methods.
How quickly can you respond to an emergency clogged drain?
Because we serve only the greater Athens area, we offer true same-day service. Calls received before 3 p.m. are normally dispatched within two hours, and after-hours or weekend emergencies are handled by our on-call technician 24 / 7. There is no additional “trip charge” for customers inside the Athens ring road; travel outside that zone may include a small mileage fee that we quote upfront.
Will opening my drain damage old or fragile pipes?
Our technicians evaluate pipe material, age, and condition before choosing a cleaning method. For older clay or galvanized lines, we use low-torque cable heads or hydro-jetting at reduced pressure, and we run a camera inspection after clearing to confirm integrity. If we believe mechanical clearing could cause damage, we’ll explain the risk, offer alternatives (spot repair, pipe lining, localized excavation), and honor the Satisfaction Guarantee only for the method you approve.
Are there any situations where the guarantee would not apply?
Yes. The guarantee does not cover blockages caused by structural defects (collapsed pipe, heavy scale, root intrusions) revealed during the service, foreign objects intentionally inserted (toys, construction debris), or lines without an accessible clean-out. It also excludes repeat clogs caused by customer negligence such as grease dumping or non-flushable wipes. In those cases we’ll give you repair or maintenance options but waive the guarantee because the underlying problem goes beyond a standard clog.
How much does a typical drain opening cost, and are prices fixed?
For most residential interior drains the price is a flat €95, which includes the service call, up to 60 minutes of machine time, and a complimentary video inspection. Main sewer lines up to 30 m from an accessible clean-out are €165. Hydro-jetting, root cutting, or lines longer than 30 m incur additional fees that we quote before work begins. Senior, student, and military discounts are available, and all prices include VAT.
What preventive advice do you give after the drain is cleared?
After clearing and inspecting your line, our technician will share a digital report and specific tips such as installing mesh sink strainers, scheduling annual enzyme treatments, avoiding grease disposal in sinks, and planting trees away from sewer laterals. You’ll also receive a coupon for a discounted follow-up camera inspection in 12 months, helping you stay ahead of recurring issues and keep your Satisfaction Guarantee valid for future visits.