Industry-leading Warranties
Industry-leading Warranties | Plumbing | Apison
From minor leaks to complete system overhauls, Apison homeowners count on HEP for rock-solid protection that lasts long after the work is done. Our industry-leading warranties cover both parts and labor, so you never have to worry about hidden costs or surprise service fees. We back every technician with ongoing training and every job with transparent documentation, making it easy to see why neighbors recommend us whenever plumbing peace of mind is on the line.
Choosing HEP means choosing a partner invested in the life of your home. If a warranted fixture falters, we return promptly—no arguments and no fine print—to set things right at zero cost to you. It’s the kind of straight-talk service that has helped us redefine expectations in Apison and keep families confidently turning on the tap year after year.
FAQs
What types of warranties do you offer on plumbing services in Apison?
We provide two primary warranties: a Parts Warranty and a Labor Warranty. The Parts Warranty covers any manufacturer-supplied components we install—such as water heaters, faucets, valves, and piping—against defects. The Labor Warranty covers the workmanship of our licensed technicians. Together, these warranties give you comprehensive protection for both materials and installation.
How long do your warranties last for residential plumbing work?
Most standard repairs come with a 1-year Labor Warranty and a manufacturer-backed Parts Warranty ranging from 1 to 10 years, depending on the product. For whole-home repiping, tankless water heater installations, and major remodel projects, we extend our Labor Warranty to 2–5 years. Exact terms are listed on your invoice and reviewed with you before work begins.
What is specifically covered under your leak-repair warranty?
Our leak-repair warranty covers the repaired section of pipe or fitting against leaks caused by faulty materials or workmanship. If the same joint, fitting, or pipe segment leaks within the warranty period, we will return, diagnose, and fix the issue at no charge. Secondary damage (e.g., drywall, flooring) is not covered, so we recommend contacting your homeowner’s insurance for those costs.
How do I file a warranty claim if something goes wrong?
Simply call our Apison service line at 423-555-0123 or submit a claim through our online portal within the warranty period. Provide your original invoice number, photos of the problem, and a brief description. We’ll schedule a technician within 48 hours to inspect the issue. If the repair is deemed warranty-eligible, all labor and covered parts will be provided at no cost to you.
Can the plumbing warranty be transferred to a new homeowner if I sell my house?
Yes. Our warranties are fully transferable one time within the original warranty period. The new homeowner must notify us in writing within 30 days of closing, supply a copy of the original invoice, and agree to our maintenance guidelines. Transferability can add resale value by giving buyers peace of mind.
What actions could void my plumbing warranty?
Your warranty may be voided if: (1) unlicensed individuals alter or repair the covered plumbing; (2) manufacturer-recommended maintenance isn’t performed (e.g., annual water heater flushing); (3) the system is used for purposes outside normal residential use; or (4) damage results from misuse, neglect, freezing, or natural disasters. Always call us first for any adjustments to keep your warranty intact.