Satisfaction Guarantee
Satisfaction Guarantee | Plumbing | Andersonville
Choose HEP for your Andersonville home and enjoy the confidence that comes from a genuine satisfaction guarantee. From the moment you call, our friendly team listens, schedules around your life, and shows up on time—ready with shoe covers, clean uniforms, and a smile. If we’re not living up to our promise of five-star service, let us know before we leave and we’ll make it right on the spot, or the visit is on us.
Behind that promise stands a crew of licensed experts who treat your pipes, fixtures, and water heaters as if they were their own. Whether it’s a midnight leak or a planned upgrade, our transparent pricing and lifetime workmanship warranty mean you’ll never second-guess your choice. That’s the HEP difference in Andersonville: reliable, neighborly, and backed by a guarantee that turns routine plumbing into peace of mind.
FAQs
What does your Satisfaction Guarantee cover for plumbing services in Andersonville?
Our Satisfaction Guarantee ensures that every aspect of the plumbing work we perform—whether it’s repairs, installations, or maintenance—is completed to the highest professional standards. It covers workmanship, cleanliness, punctuality, and the functionality of the system we serviced. If any part of our work does not meet these benchmarks, we will return promptly to correct the problem at no additional cost.
How long is the Satisfaction Guarantee valid once the plumbing job is complete?
The workmanship portion of our Satisfaction Guarantee remains in force for a full 12 months from the date the job is completed. If an issue related to our workmanship arises during that period, simply contact us and we’ll make it right. Manufacturer warranties on parts may extend beyond this period, and we will help facilitate any claims.
What should I do if I’m not satisfied with the plumbing work performed?
Call our Andersonville office within 30 days of noticing the problem. We will schedule a priority visit—usually within 24 hours—to inspect the issue. If the problem is related to our workmanship, we will fix it for free. If the issue stems from a part failure covered under manufacturer warranty, we’ll handle the replacement process on your behalf.
Does the Satisfaction Guarantee add any extra cost to my plumbing project?
No. Our Satisfaction Guarantee is included automatically with every residential and commercial service call in Andersonville. You won’t pay any hidden fees or surcharges for the added protection; it’s built into our standard pricing because your peace of mind is our priority.
Are both parts and labor covered under the Satisfaction Guarantee?
Labor is fully covered for 12 months under our Satisfaction Guarantee. Parts are covered according to the manufacturer’s warranty, which typically ranges from 1 to 10 years. We keep records of all parts installed and assist you in processing any manufacturer claims, so you don’t have to deal with the paperwork.
Is the Satisfaction Guarantee limited to customers living directly in Andersonville?
While our headquarters and fastest response times are in Andersonville, the Satisfaction Guarantee applies to all customers within our broader service area, including surrounding neighborhoods and suburbs. Travel fees may apply outside Andersonville city limits, but the quality and guarantee of our work remain exactly the same.