Fully-stocked Vans
Fully-stocked Vans | Emergency Plumbing | Plumbing | Altamont
When a pipe bursts or a drain backs up in Altamont, you don’t have time to hunt down parts or wait for a return trip. That’s why HEP’s bright yellow vans roll up already packed with hundreds of industry-grade fittings, fixtures, and diagnostic tools. Our licensed technicians can step out of the driver’s seat and straight into problem-solving mode, swapping out a corroded water heater element, soldering a leaking joint, or clearing a stubborn main line—often before other companies would even finish their first supply-house run.
Day or night, our team is on call for emergency plumbing that actually feels like an emergency solution. One visit, one van, and one goal: getting your home back to normal while treating you like a neighbor, not a ticket number. In other words, when Altamont’s pipes panic, HEP brings the calm.
FAQs
What types of situations count as a plumbing emergency in Altamont?
Any issue that threatens your safety, property, or water supply is considered an emergency. This includes burst or frozen pipes, sewage backups, major leaks that can cause flooding, gas-water heater malfunctions, overflowing toilets you can’t stop, and complete loss of water service. If you’re unsure, call us—our on-call dispatcher will help you decide whether immediate dispatch is necessary.
How fast can your fully-stocked vans reach my Altamont home or business?
Because we base our emergency crew right here in Altamont and track every van via GPS, most locations are reached within 30–60 minutes—often faster during daylight hours. We dispatch the closest available van, and the technician calls you with an ETA so you know exactly when help will arrive.
What does “fully-stocked van” really mean?
Each van carries more than 2,000 parts and specialized tools: common pipe sizes in copper, PEX, and PVC; water-heater controls; faucet and toilet repair kits; sump pumps; drain-clearing machines; gas shut-off tools; and state-of-the-art leak-detection equipment. Having these items on board lets us complete over 90 % of emergency calls in a single visit—saving you time, money, and additional water damage.
Are your emergency plumbing services truly available 24/7, even on holidays?
Yes. We maintain a rotating roster so a licensed, background-checked technician is always on duty—nights, weekends, and every holiday. A live representative—not an answering machine—takes your call, and our vans remain stocked and ready around the clock.
How is emergency service priced, and will I get the cost upfront?
We charge a modest emergency dispatch fee that covers the rapid response and extended hours. Once our technician diagnoses the problem, you’ll receive a written, flat-rate quote before any work begins. There are no surprise add-ons: the price you approve is the price you pay, whether we finish at 2 p.m. or 2 a.m.
What can I do while waiting for the plumber to minimize damage?
1) Shut off the main water valve or the nearest fixture valve to stop flooding. 2) Turn off power to any affected electrical outlets if water is near them. 3) Open faucets at the lowest point in your home to drain residual water. 4) Move valuables or electronics away from leak areas. 5) Avoid using chemical drain cleaners—they can worsen damage and create hazards. Our dispatcher can guide you through these steps by phone until the van arrives.