Industry-leading Warranties
Industry-leading Warranties | Plumbing Fixture Replacements | Plumbing | Alcoa
Whether it’s a leaky faucet that’s driving up your water bill or a dated showerhead that no longer fits your style, HEP has Alcoa covered with swift, precision-crafted plumbing fixture replacements backed by the region’s most comprehensive warranties. Our licensed technicians arrive with fully stocked trucks, brand-name fixtures, and a commitment to leave every home cleaner than we found it, so you can enjoy seamless upgrades without the stress or mess.
From faucets and sinks to toilets, tubs, and garbage disposals, each installation is protected by our industry-leading parts and labor guarantees. If a covered fixture falters, we return at no cost—no fine print, no waiting games. Call today and see why your neighbors trust HEP for reliability that lasts long after the water starts flowing.
FAQs
What types of plumbing fixtures do you replace under your industry-leading warranty program in Alcoa?
We replace a full range of residential and light-commercial fixtures, including toilets, faucets, shower valves, sinks, garbage disposals, hose bibbs, and supply lines. All fixtures we install are covered by our labor warranty, and most name-brand products we recommend also carry the manufacturer’s parts warranty for added peace of mind.
How long is the warranty on a new plumbing fixture installation?
Our standard workmanship warranty is 3 years on labor for fixture replacements—triple the one-year coverage offered by many local competitors. In addition, we register every eligible product with the manufacturer to secure their parts warranty, which can range from 5 years to a lifetime depending on the model and brand.
What is covered if a warrantied fixture fails?
If a fixture we installed leaks, cracks, or malfunctions within the warranty period, we will: (1) diagnose the issue at no charge, (2) repair or replace the defective part or the entire unit, and (3) reinstall the new component—all labor and standard materials included. Manufacturer-approved replacement parts are also provided at no cost when covered by their warranty.
Are there any exclusions or homeowner responsibilities that could void the warranty?
Yes. Damage caused by misuse, abuse, frozen pipes, chemical drain cleaners, or unauthorized repairs is not covered. Homeowners must also follow the manufacturer’s maintenance guidelines—such as periodically cleaning faucet aerators and avoiding harsh cleaners on finishes. We give you a simple checklist at installation so you know exactly how to keep the warranty intact.
Do I have to use specific brands to qualify for your extended warranty in Alcoa?
We strongly recommend reputable brands like Moen, Delta, Kohler, and InSinkErator because they offer robust manufacturer warranties and consistently high quality. While we can install off-brand fixtures, doing so limits our labor warranty to one year instead of three, and parts coverage may be minimal or nonexistent.
How quickly can you respond to a fixture problem covered by warranty?
For customers in Alcoa and the surrounding Blount County area, we provide priority scheduling. Warranty service calls are typically handled within 24 hours on weekdays, and same-day support is available for active leaks that could cause water damage. Our goal is to minimize downtime and protect your home at no additional cost to you.